Project Manager

Agena Group; Birmingham; Remote; GBP 60,000 - 65,000; Full time

Job summary

A leading company in parking solutions based in Birmingham seeks a highly organized Project Manager to oversee the client onboarding process. The role involves managing complex projects, ensuring timely delivery, and building strong client relationships. Ideal candidates should have excellent organizational and communication skills, and ideally hold relevant project management certifications. This position offers a salary of £60,000 to £65,000 per annum and the possibility of remote work with travel for client meetings.

Benefits

Gym membership discounts

Travel booking discounts

Wellness benefits

Employee Assistance Programme

Cycle-to-work scheme

Qualifications

• Skilled in leading diverse projects in a fast-paced environment.
• Able to manage multiple onboarding projects concurrently.
• Excellent interpersonal skills for stakeholder management.

Responsibilities

• Lead full onboarding lifecycle from initiation to operational acceptance.
• Act as trusted advisor for clients during setup and training.
• Manage risk and internal resources for effective project delivery.

Skills

Organizational skills

Client-focused approach

Analytical thinking

Problem-solving skills

Communication skills

Education

PMP, PRINCE2, or Agile certifications

Tools

Project management tools

Job description

Company Description

Agena Group is on an exciting and ambitious growth trajectory with diversification and innovation at its heart, underpinned by strong social value and ESG credentials, and celebrated as a multiple award winner. Yes, our roots are in carpark management, however, we’re so much more expanding into new verticals to disrupt industry norms and elevate our sector with technology‑led solutions that deliver measurable business impact for our clients, as well as improve the public’s everyday experience of travel and parking.

Position

We are looking for a highly organised and client‑focused Project Manager who wants to work for a market‑leading organisation, leading on the end‑to‑end client onboarding process and timely delivery of large complex won bids and projects. Our clients cover a diverse range of sectors within the parking industry including NHS, Higher Education and other sectors. Working closely with key stakeholders to ensure that bespoke solutions and products are delivered to our clients, the needs of the business are met through effective Project management strategies and sites are onboarded as soon as possible.

Working with Agena, you will learn about the various business units, build industry knowledge and develop a set of strong company skills across all departments. We are looking for an individual with drive, who wants a challenge, takes initiative and leads from the front.

In this role, you will act as the primary point of contact during the initial stages of the client relationship, ensuring a smooth transition from contract inception to implementation and setting the foundation for long‑term success. The role will encompass being the main point of contact for internal and client stakeholders, and third‑party suppliers to plan and manage delivery, manage risk and alongside our development teams, manage internal resources in order to deliver the change benefits in an effective and efficient manner. The Project Manager will be required to provide regular reporting to clients and internal stakeholders.

Responsibilities And Duties

• Lead End‑to‑End Project Delivery. Own the full onboarding lifecycle from project initiation through to Operational Service Acceptance, ensuring timely delivery within agreed scope, budget, and quality standards.
• Client Onboarding and Relationship Management. Act as a trusted advisor to new clients, guiding them through setup, training, and adoption phases while fostering strong, long‑term partnerships.
• Structured Project Implementation. Apply a consistent and methodical approach to project delivery, ensuring alignment with defined objectives, timelines, and stakeholder expectations.
• Process Development and Optimisation. Design, document, and continuously improve onboarding processes, templates, and playbooks to enhance delivery efficiency and standardisation.
• Project Planning and Resource Management. Develop and maintain detailed project plans and performance metrics; coordinate internal resources to ensure successful execution of project deliverables.
• Stakeholder Communication and Reporting. Provide clear and timely updates to clients and internal stakeholders, tracking progress, managing expectations, and escalating risks or issues as appropriate.
• Risk and Issue Management. Proactively identify, assess, and mitigate risks, issues, and dependencies that may impact project success, ensuring appropriate controls are in place.
• Performance Monitoring and Budget Control. Track and report on project status, resource utilisation, and budget adherence, ensuring transparency and accountability throughout the project lifecycle.
• Continuous Improvement Initiatives. Lead or contribute to internal and client‑facing projects aimed at enhancing operational performance, service delivery, and overall business outcomes.

Who You Are

• Strategic and Structured Thinker. Skilled in defining project scope, establishing baseline plans, and implementing governance frameworks to ensure efficient and effective delivery.
• Analytical and Detail‑Oriented. Approach challenges with curiosity and precision, demonstrating a keen eye for detail and a commitment to continuous improvement.
• Creative Problem Solver. Adept at simplifying complex problems and applying innovative thinking to develop practical, results‑driven solutions.
• Highly Organised and Agile. Possess strong organisational and multitasking capabilities, with the ability to manage multiple onboarding projects concurrently in a fast‑paced environment.
• Exceptional Communicator. Demonstrate excellent interpersonal and communication skills, with a proven ability to build trust and rapport with clients and stakeholders at all levels.
• Technically Proficient. Comfortable using a range of project management tools to plan, track, and report on project progress and performance.
• Customer‑Centric Mindset. Bring a strong focus on client satisfaction, ensuring that solutions are aligned with customer needs and business objectives.
• Professionally Certified (Desirable). Certifications such as PMP, PRINCE2, or Agile methodologies are advantageous and reflect a commitment to professional development and best practice.

Agena Values

• Ambitious: we aim for world‑class service
• Disruptive: we’re here to change the industry
• Ethical: we do things for the right reasons
• Insightful: we use research to guide our decisions
• Collaborative: we’re better when we work together
• Innovative: we help people see things differently

Other Information About The Role

Salary: £60,000 – £65,000 per annum, depending on experience

Hours: 40 per week; Monday‑Friday 9 am – 5:30 pm

Location: Remote with travel requirements to office locations and client sites

Hiring Process

• Application – Competency Based Interview – 2nd interview with task
• You must be able to legally live and work in the UK without sponsorship
• The postholder may be required to travel to external meetings on occasion by the most effective means available

Benefits

We know there’s more to life than work – that’s why when you join Agena, you’ll get your pick of our amazing benefits through our Enjoy Benefits platform. That includes discounts on gym memberships, travel bookings, high‑street vouchers and days out. You can also benefit from technology benefits, wellness benefits, health‑care plans and car‑lease benefits and much more.

Incremental holiday increases to recognise long service

2 volunteering days a year

Unlock your potential with our training, learning & development, and apprenticeship options throughout your career

Employee Assistance Programme 24/7 confidential, independent and professional counselling

Cycle‑to‑work scheme

EV charging points at office locations

Regular team/company socials

Team events from breakfasts for charity, social drinks in your local office location to book clubs, environmental initiatives, and lunch and learns.

We are proud to be certified Carbon Neutral and hold ISO accreditations for Quality Management, Environmental Management and Information Security Management.

We are a Mindful Employer and are committed to supporting your mental health at work.

The Agena Group are proud to be part of the Disability Confident scheme. We are committed to providing an inclusive and barrier‑free recruitment process. We will provide reasonable adjustments and support to ensure neurodiverse applicants or those with a disability or long‑term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format, or if you have any questions about the recruitment process, please contact [e-mail].

We welcome all applicants, including those with unspent convictions. If disclosed during recruitment or after a conditional offer, we may conduct a DBS check and, with consent, liaise with a probation officer if relevant. Disclosures are handled sensitively and assessed individually, in line with our policy. A criminal record does not automatically disqualify candidates.

(No agency speculative contact – thank you)