Project Liaison Officer

Brackenberry; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local authority partnership in Islington is seeking a Project Liaison Officer on a 3-month contract to facilitate communication and improve customer experience during service disruptions. The role involves managing communication procedures, liaising with residents and contractors, and ensuring accurate information dissemination. A degree or equivalent is required, and experience in a similar role is helpful but not essential.

Qualifications

• Experience in a similar role helpful but not essential.

Responsibilities

• Manage and improve communication procedures for emergencies.
• Maintain and quality-check communication templates.
• Oversee and adapt systems for issuing updates to residents.
• Liaise with contractors for timely updates.
• Work with teams to identify vulnerable residents.

Education

Degree or equivalent

Job description

We are working closely alongside a Local Authority in Islington to assist with the appointment of a Project Liaison Officer, on a 3-month contract, likely to be extended at client’s discretion. Please apply with your CV for immediate consideration.

Rate of Pay

£24.62-£32.72 per hour

Summary

The Project Liaison Officer will act as the central point of coordination, overseeing communication procedures, ensuring high-quality resident updates, and working across multiple teams to improve the customer experience during service disruptions.

Alongside pilot responsibilities, the officer will operate as a primary interface between residents and the Council on cyclical and major works programmes managing all communications, responding to enquiries, and ensuring clear, consistent information is provided to residents, colleagues, contractors, senior managers, and elected members.

Responsibilities

• Manage and continuously improve standardised communication procedures for emergencies such as heating failures, lift breakdowns, water interruptions, and power outages.
• Maintain, refine, and quality-check communication templates for the out-of-hours team, ensuring consistency, accuracy, and clarity.
• Oversee and adapt systems for issuing updates to residentsSMS, email, and phoneensuring that the right information reaches the right people at the right time.
• Liaise with contractors to secure timely, accurate progress updates for residents.
• Work with tenancy teams to identify vulnerable residents and ensure appropriate support during incidents.

Requirements

• Degree or equivalent.
• Experience in a similar role helpful but not essential.

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K.
• This role requires a Basic DBS.

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.