Project Engineer/Support Analyst

Roc Search GmbH; Bristol; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading technology firm is seeking a Project Engineer Support Analyst to support maritime systems and IT infrastructure in their Bristol office. The role involves fault diagnosis, patch management, and technical support for various operating systems and software. With a salary of £32-40k, this permanent position offers opportunities for career progression in a dynamic work environment.

Qualifications

• Essential experience in Windows Server and SQL Server along with TCP/IP.
• Preferable: UK Security Check (SC) clearance.
• Experience with Fortinet - VPN Management and Containerisation.

Responsibilities

• Conduct patch management testing of proprietary software.
• Manage deployment of OS patches/packs.
• Provide technical support for operating systems and 3rd party software.
• Handle customer requests and incidents through a ticket lifecycle.
• Conduct preventative maintenance at customer locations.

Skills

Windows Server and SQL Server

TCP/IP Multicast

VPN Management

Containerisation (Docker, Kafka, Kubernetes)

Cloud Computing (Azure or AWS)

Education

Windows Server MCSA - 2019 R2 onwards

ITIL Foundation

CCNA

Azure Admin Associate

Job description

Project Engineer Support Analyst

My fantastic client who have offices across 5 countries across the globe are currently looking for a solid Project Engineer Support Analyst to join there Bristol office on a permanent basis.

The role carries responsibility for supporting our maritime systems and IT Infrastructure including complex fault diagnosis.

Working in the Operations department, the main responsibilities and tasks will include:

• Patch management testing of our proprietary and dependant 3rd party software against the latest OS (MS Windows, Windows Server, SQL Server, Linux) critical, non-critical and security patches
• Managing the deployment of OS patches/packs
• Management of customer requests and incidents throughout ticket lifecycle by providing 1st and 2nd Level technical troubleshooting
• Provision of technical support for operating systems (MS Windows & Linux), RDBS (primarily SQL Server), 3rd party software (primarily VMware), proprietary software and networks (LAN/WAN)
• Remote resolution of Incidents/Events/Problems logged in our CRM ticketing tool so that service levels are not breached
• Ensure quality information is entered into our CRM ticketing tool
• Conduct preventative and rectification maintenance at customer locations
• Production of reports and necessary documentation for administration and invoicing purposes

Qualifications

• Windows Server MCSA - 2019 R2 onwards
• ITIL Foundation
• CCNA
• Azure Admin Associate.

Experience

• Essential; Windows Server and SQL Server and TCPUDPMulticast
• Preferable; UK Security Check (SC) clearance, Fortinet - VPN Management, Containerisation (Docker, Kafka, Kubernetes), Storage and Cloud Computing - Azure or AWS.

This is a permanent role based in the Bristol office 5 days per week, the client is willing to be flexible with working hours, i.e. starting early and finishing early. It is paying a salary of £32-40k per annum, depending on experience, and offers fantastic opportunities of further progression and growth within the business.

If you are a Project Engineer Support Analyst with experience in Windows Server, SQL Server, TCP, VPNs, and Cloud computing then please forward your CV over to me asap as interviews are being arranged immediately.