Project Engineer in Harrow

Energy Jobline ZR; Harrow; On-site; GBP 30,000 - 40,000; Full time

Job summary

An NHS Trust in the UK is seeking a 2nd line ICT Technical Support role focused on desktop issues. The ideal candidate will have significant experience in IT service management and a strong ability to communicate technical issues to non-technical staff. Responsibilities include resolving incidents, triaging issues, and maintaining high customer service standards. The role requires a degree or equivalent technical qualification.

Benefits

Flexible working arrangements

Training and development support

Qualifications

• Significant experience working in an ICT Service Management environment.
• Significant experience using a Service Desk application for incident management.

Responsibilities

• Provide 2nd line ICT support for desktop, print and related issues.
• Escalate and resolve incidents from the Service Desk.
• Triage Severity level 1 incidents under guidance.

Skills

Problem-solving skills

Analytical skills

Communication skills

Education

Degree level or equivalent technical qualification

Tools

Windows

Active Directory

Microsoft Office 365

NHSmail & Microsoft Outlook

anti-virus software (e.g., McAfee)

Networking standards (TCP/IP, BitLocker)

HP printers

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Overview

As a member of the Infrastructure Project team, the post holder will provide ICT technical support (2nd line) to users throughout the Trust focusing on Desktop issues (including printing) with a broad awareness of other areas such as server and network issues. They are expected to resolve incidents or problems escalated to them by the Service Desk and may be asked to resolve Severity level 1 incidents under the direction of the Senior Technical Project Manager.

Main Duties

The post requires excellent communication, problem solving and customer‑facing skills to manage an incident to resolution, working with other ICT support resources and third‑party suppliers to completion where necessary. This role is highly visible to staff across the Trust and is often the "face" of IT.

Key Responsibilities

• Provide 2nd line ICT support for desktop, print and related issues.
• Escalate and resolve incidents escalated from the Service Desk.
• Triage Severity level 1 incidents under guidance of Senior Technical Project Manager.
• Collaborate with ICT resources and third‑party suppliers to resolve complex problems.
• Maintain high customer service standards and act as the visible face of IT across the Trust.

Hospital Services

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country; provides full range of services including a hyper‑acute stroke unit and a hyper‑acute rehabilitation unit.
• St Mark's Hospital: internationally renowned specialist centre for bowel disease.
• Ealing Hospital: busy district general hospital providing a range of clinical services and a 24/7 emergency department.
• Central Middlesex Hospital: planned care site hosting surgical and outpatient services and collocated with an urgent care centre.

HEART Values

• Honesty
• Equity
• Accountability
• Respect
• Teamwork

Person Specification

Education and Qualifications

• Degree level or equivalent technical qualification (e.g., Microsoft MCP, Cisco CCNA) or qualified by experience.

Essential Criteria – Knowledge and Experience

• Significant experience working in an ICT Service Management environment.
• Significant experience using a Service Desk application for incident management.
• Sound knowledge of Windows, Active Directory, Microsoft Office 365, NHSmail & Microsoft Outlook, anti‑virus software (e.g., McAfee), networking standards (TCP/IP, BitLocker), HP printers.

Essential Criteria – Skills, Abilities and Attributes

• Active and extensive problem‑solving and analytical skills.
• Ability to communicate complex technical issues to a non-technical audience.
• Ability to work independently under tight deadlines, prioritising workload effectively.

Benefits

London North West University Healthcare NHS Trust is a university teaching NHS trust that offers flexible working arrangements, supports staff with training and development, and commits to safeguarding and promoting welfare of patients, carers and staff. The Trust also promotes diversity and actively encourages applications from BME candidates.

Equal Opportunity

Applicants will be checked for suitability and, if hiring, will undergo regular criminal record checks following the Rehabilitation of Offenders Act 1974 as required. The Trust is an equal opportunity employer and encourages applications from members of BME communities.

Application Process

Documents to download: Project Engineer (PDF, 440.4 KB), Guidance for applying (PDF, 914.7 KB), HEART values (PDF, 158.5 KB). Please proceed to the Apply Button to submit your application. Energy Jobline wishes you success in your next career move.