Project Engineer

London North West Healthcare NHS Trust; Harrow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A major healthcare provider in London is seeking an ICT technical support professional to join their Infrastructure Project team. The role involves providing 2nd line support, primarily focusing on desktop issues while also addressing server and network challenges. Strong communication and problem-solving skills are essential, as the successful candidate will often be the primary point of contact for ICT matters across the Trust. This position offers the chance to make a significant impact in a dynamic environment.

Qualifications

• Must manage incidents to resolution in a customer-friendly manner.
• Awareness of server and network issues is beneficial.
• Experience in handling 2nd line ICT support is required.

Responsibilities

• Provide 2nd line ICT technical support focusing on Desktop issues.
• Resolve incidents escalated by the Service Desk.
• Work with ICT resources and third-party suppliers to resolve issues.

Skills

Excellent communication skills

Problem-solving skills

Customer-facing skills

Job description

Overview

As a member of the Infrastructure Project team, the post holder will provide ICT technical support (2nd line) to users throughout the Trust focusing on Desktop issues (including printing) with a broad awareness of other areas such as server and network issues.

They are expected to resolve incidents or problems escalated to them by the Service Desk and may be asked to resolve Severity level 1 issues which arise – under the direction of the Senior Technical Project Manager.

The post requires excellent communication, problem solving and customer-facing skills to manage an incident to resolution, working with other ICT support resources and third party suppliers to completion where necessary. This role is highly visible to staff across the Trust quite often being the “face” of IT.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We Run Major Acute Services At

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

For further details / informal visits contact: Name: Rashid Rao Job title: Senior Technical Project Manager Email address: [e-mail]