Project Director

Royall; Greater London, Leeds; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Royall is seeking a seasoned Project Director – Client Services to lead high-profile, integrated campaigns across London or Leeds with hybrid working. This senior, client-facing role requires steering strategy, creativity, people and delivery to turn complex briefs into exceptional outcomes.

You’ll manage multidisciplinary teams, maintain key client relationships, and ensure profitable project delivery while growing revenue with strategic opportunities.

Qualifications

• Senior agency professional with proven track record of leading complex projects.
• Strong client relationship skills with senior stakeholders.
• Commercial awareness including budgets and revenue growth.

Responsibilities

• Lead integrated campaigns and complex creative projects from brief to delivery.
• Own a portfolio of clients and develop trusted relationships that generate repeat business.
• Lead multidisciplinary project teams to deliver on brief, budget and timeline.
• Manage project profitability, forecasting, and financial performance.
• Identify opportunities to upsell, cross-sell and grow client accounts.
• Collaborate with creative and specialist teams to deliver strategically ambitious solutions.
• Lead pitches, proposals and client presentations.
• Mentor junior team members and foster talent growth.
• Stay ahead of industry trends and bring new thinking to client work.

Skills

Project management

Client relationships

Budget management

Delivery management

Leadership

Tools

Forecasting

CRM systems

Job description

Project Director – Client Services MUST HAVE COMMS AGENCY OR CONSULTANCY EXPERIENCE

London / Leeds / Hybrid | 2–3 days office-based

The opportunity

We’re looking for an exceptional Project Director – Client Services to join a high-performing creative agency, working across integrated campaigns, communications and live events for ambitious, high-profile clients.

This is a senior, client-facing role for someone who thrives where strategy, creativity, people and delivery meet — someone who can take a complex brief, shape it into something brilliant, and then lead the people, process and commercial thinking required to make it happen.

You’ll work across a broad mix of integrated communications and campaign projects, with work spanning internal communications, through-the-line campaigns, creative content and experiences, alongside major conferences and events.

What we’re looking for

You’ll be an experienced agency professional with a proven track record of leading complex projects and building trusted, long-term client relationships.

You’ll bring:

• Strong agency experience, with expert project and delivery management skills.
• A proven track record delivering integrated communications and campaigns at a senior level.
• Exceptional client relationship skills, with the ability to build trust with senior stakeholders and turn great delivery into repeat business, increased scope and long-term partnerships.
• Strong commercial awareness, including experience managing complex budgets of £250k+, project profitability, forecasting and revenue growth.
• The confidence to lead multidisciplinary teams, including Project Managers and creative specialists, bringing everyone together around a shared brief and outcome.
• Outstanding attention to detail and the ability to spot risks, challenge assumptions and solve problems before they become issues.
• The ability to write and shape an exceptional brief, advocate for your client and make confident decisions, often with incomplete information and under pressure.
• Strong emotional resilience, adaptability and a positive, solutions-focused approach to pace and change.
• A genuine passion for creative work and the ability to balance client, creative, delivery and commercial considerations.

The work

You’ll lead some of the agency’s most complex and high-profile projects, which could include:

Strategic workshops | Integrated campaigns | Internal communications | Creative narratives | Films | Digital experiences | On-screen and printed assets | Conference content | Live events

You’ll regularly work across conference and event communications too, managing everything from agendas, session outlines and scripts to films, presentations, content and complex delivery timelines.

What you’ll be doing

• Lead integrated campaigns and complex creative communications projects from brief through to delivery.
• Own a portfolio of clients, developing trusted relationships that generate repeat business and opportunities to expand scope.
• Lead and inspire multidisciplinary project teams, ensuring high-quality delivery against brief, budget and timeline.
• Manage project profitability, forecasting, commercial reporting and financial performance.
• Identify opportunities to upsell, cross-sell and grow client accounts.
• Collaborate closely with creative and specialist teams to develop strategic, effective and creatively ambitious solutions.
• Lead pitches, proposals and client presentations.
• Mentor and develop junior team members, sharing knowledge, providing constructive feedback and helping talent thrive.
• Keep ahead of industry trends, emerging technologies and best practice, bringing new thinking into the agency and client work.

The person

You’ll be a natural leader and confident communicator who brings calm, clarity and energy to complex situations.

You’ll be commercially astute without ever losing sight of the client or the creative. You’ll know when to challenge, when to listen and when to make the call.

Most importantly, you’ll be someone who takes ownership, cares about the detail and genuinely wants to make great work happen.

What’s on offer

A senior opportunity within a collaborative, ambitious agency where you’ll have genuine influence over both client relationships and the work itself, alongside the opportunity to work across varied, high-profile integrated campaigns, communications and events.

Location: London or Leeds

Working pattern: Hybrid, with 2–3 days office-based

Level: Project Director / Senior Client Services

Salary: Competitive, dependent on experience

If you’re an experienced agency Project Director, Account Director or Client Services Director, Project Lead, or Communications Lead, Communications Director, looking for a role where strategic thinking, creativity, commerciality and exceptional delivery all matter, we’d love to hear from you.