Project Coordinator / Project Manager - Language Translation.

eSense Translations; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A language services company is seeking a Language Translation Project Coordinator / Project Manager. This role offers excellent career progression and encompasses responsibilities like managing customer orders and subcontractors. Ideal candidates will have a degree in Translation or relevant project management experience, strong communication skills, and a commitment to delivering exceptional customer service.

Benefits

Performance-related bonuses

Company-supported training and qualification programmes

Qualifications

• Degree in Translation or relevant project management experience in LSP.
• A positive and friendly approach to customers.
• Ability to work under time pressure and meet deadlines.

Responsibilities

• Provide excellent customer service to clients and subcontractors.
• Manage and process customer orders, source and manage subcontractors.
• Oversee diary management and conduct videoconferencing sessions.

Skills

Organisation

Communication

Customer Service

Attention to Detail

Education

Degree in Translation

Tools

CRM Software

Job description

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Mission Translate is looking for Language Translation Project Coordinator / Project Manager to join our growing team during an exciting period for the company.

On offer are excellent career progression opportunities, company-supported training and qualification programmes, and performance-related bonuses.

If you have a degree in Translation or work experience as a Project Manager in LSP, you are the best fit for this role.

The responsibilities of the role include:

• Providing excellent customer service to clients and subcontractors on the telephone on a daily basis
• Customer support and complaints handling
• Management and processing of customer orders
• Sourcing and management of subcontractors
• Using in-house CRM software
• Undertaking videoconferencing sessions
• Data entry
• Filing
• Diary management
• Excellent organisation and timekeeping
• Strong communication, both written and oral
• A positive and friendly approach to customers
• A commitment to delivering excellent customer services
• The ability to work under time pressure and meet deadlines
• Meticulous attention to detail

Required skills/attributes include:

• Excellent organisation and timekeeping
• Strong communication, both written and oral
• A positive and friendly approach to customers
• A commitment to delivering excellent customer services
• The ability to work under time pressure and meet deadlines
• Meticulous attention to detail