Project Coordinator in Leeds

Energy Jobline ZR; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading energy solutions provider in Leeds is seeking a Project Coordinator (Insulation Works) to manage customer and installation journeys. This hybrid role involves both office coordination and field customer engagement. Candidates should have proven project coordination experience and strong interpersonal skills. The position offers opportunities for professional development and a company vehicle among other benefits.

Benefits

Company vehicle provided

25 days annual leave (+ Bank Holidays)

Career development opportunities

Supportive, collaborative working environment

Qualifications

• Proven experience in project coordination, administration, or customer support.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, both written and verbal.
• Competence in CRM systems, spreadsheets, and document management tools.

Responsibilities

• Validate customer eligibility and application data for retrofit projects.
• Coordinate and book surveys, assessments, and installation appointments.
• Liaise with suppliers to manage material orders and deliveries.
• Conduct on-site visits to explain retrofit processes and manage customer expectations.

Skills

Project coordination

Organisational skills

Communication skills

Customer engagement

CRM systems

Driving licence

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

About Our Client

Our client, based in Leeds, is a forward-thinking organisation specialising in domestic retrofit, helping households reduce energy consumption, lower costs, and support the UK’s transition toward net zero. With a commitment to high-quality retrofit delivery and customer satisfaction, they work to make homes warmer, greener, and more sustainable across the UK.

Role Overview

As Project Coordinator (Insulation Works) / Customer Liaison Officer, you’ll play a key role in managing the full customer and installation journey. This hybrid position combines structured office-based coordination with hands-on customer engagement in the field.

You’ll support retrofit projects from start to finish — validating data, coordinating Retrofit Assessments and Technical Surveys, managing materials and scheduling installations, and ensuring all completion and warranty documentation is accurate.

At the same time, you’ll be the friendly and professional face of the organisation, visiting customers in their homes to explain processes, build trust, and ensure they’re supported every step of the way.

Responsibilities

Office-Based Duties

• Validate customer eligibility, application data, and evidence for retrofit projects.
• Coordinate and book surveys, assessments, and installation appointments.
• Collate and submit all required documents to external stakeholders for approval.
• Liaise with suppliers to manage material orders and deliveries.
• Communicate project updates and confirmations to customers.
• Ensure all paperwork is completed for warranties, completion packs, and funder submissions.
• Handle incoming calls and emails, resolving queries and minor complaints professionally.

Field-Based Duties

• Act as the main customer liaison, representing the company professionally during home visits.
• Conduct on-site visits to explain retrofit processes and manage customer expectations.
• Work closely with assessors, surveyors, and installers to ensure smooth project delivery.
• Identify and escalate customer issues quickly and appropriately.
• Collect feedback from customers to support continuous improvement.
• Provide clear communication and reassurance throughout installation works.

Skills & Experience

Essential

• Proven experience in project coordination, administration, or customer support.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, both written and verbal.
• Confident in face-to-face customer engagement with strong empathy and professionalism.
• Competence in CRM systems, spreadsheets, and document management tools.
• Full UK driving licence as travel regularly for customer visits is required for success in the role.

Desirable

• Previous experience within the insulation or domestic retrofit sector.
• Knowledge of PAS 2030 / PAS 2035 standards or ECO4 schemes.
• Experience working within construction, housing, or energy efficiency projects.
• A strong track record of delivering positive customer experiences.

What Our Client Offers

• Company vehicle provided
• 25 days annual leave (+ Bank Holidays)
• Career development opportunities in a rapidly growing sector
• Supportive, collaborative working environment
• Opportunity to make a tangible impact in the UK’s transition to a low-carbon future

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.