Project Coordinator / Customer Liaison

Green Carbon Talent; Morley; Hybrid; GBP 30,000; Full time

Job summary

A forward-thinking organisation is seeking a Project Coordinator and Customer Liaison Officer in Morley, UK. This hybrid role involves managing projects and providing customer support from the office and in the field. Key responsibilities include validating information, coordinating installations, and ensuring customer satisfaction. The ideal candidate will have project coordination experience, strong communication skills, and a full UK driving licence. The position offers a salary around £30,000, a company vehicle, and opportunities for career development.

Benefits

Circa £30,000 salary (DOE)

Company vehicle

25 days annual leave (+Bank Holidays)

Career development opportunities

Qualifications

• Experience in project coordination, administration, or customer support.
• Strong organizational and communication skills to manage multiple tasks.
• Excellent customer service skills for clear communication.
• Ability to handle customer concerns with empathy and patience.
• Experience working in field-based or customer-facing roles.

Responsibilities

• Validate applicant information and manage project documents.
• Coordinate survey and assessment bookings for projects.
• Schedule installation works and manage materials.
• Liaise with stakeholders for approvals and documentation.
• Gather customer feedback and ensure a positive customer experience.

Skills

Project coordination experience

Communication skills

Customer service skills

Organisational skills

CRM proficiency

Full UK driving licence

Empathy in handling customer concerns

Job description

About Us

Our Client is a forward-thinking organisation specialising in domestic retrofit, supporting households in reducing energy consumption, lowering costs, and achieving net zero ambitions. Their mission is to deliver high-quality retrofit services across the UK, enabling a greener and more sustainable future.

Role Overview

As Project Coordinator (Insulation Works) and Customer Liaison Officer, you will support the full end-to-end customer and installation journey. Alongside coordinating projects, you will act as the face of the organisation, visiting customers in their homes to provide clear information, build trust, and ensure they feel supported throughout the retrofit process.

This hybrid role combines office-based project management with field-based customer engagement. You will ensure projects remain compliant, on schedule, and delivered to the highest standards, supporting every stage of the process — from data validation, RA/TS (Retrofit Assessment / Technical Survey) bookings, batching approvals, materials management, enabling works, insulation installation, to completion paperwork and warranty submissions.

Key Responsibilities

Office

• Validate applicant information, eligibility criteria, and required evidence.
• Coordinate survey and assessment bookings, ensuring internal checks are completed before progressing projects.
• Collate and submit all required documents to stakeholders for approvals.
• Schedule installation works, including enabling, trades, and insulation activities.
• Liaise with suppliers to order and manage materials for each project.
• Support the customer journey by providing updates, confirmations, and ensuring all documentation is complete for warranties and final submissions.
• Handle customer interactions via phone, including booking appointments, providing updates, and addressing minor complaints professionally.

Field

• Represent Our Client professionally at all times when visiting customer properties.
• Gather customer feedback from site visits and feed this back into internal processes for service improvement.
• Proactively identify and elevate any customer concerns, ensuring they are resolved quickly and effectively.
• Work closely with assessors, surveyors, and installers during visits to ensure smooth delivery and a positive customer experience.
• Support customers on-site by addressing queries, explaining works, and ensuring they understand next steps.
• Act as the main customer liaison in the field, conducting home visits to explain the retrofit process, manage expectations, and provide reassurance.

Skills & Experience

Essential

• Experience in project coordination, administration, or customer support.
• Strong organisational and communication skills with the ability to manage multiple tasks.
• Excellent customer service skills with the ability to communicate clearly and professionally over the phone and in writing.
• Ability to handle customer concerns with empathy, patience, and efficiency.
• Proficiency in CRM systems, spreadsheets, and document management tools.
• Full UK driving licence and willingness to travel regularly for customer visits.
• Ability to manage sensitive conversations in person with empathy and professionalism.
• Experience of working in a field-based or customer-facing role.
• Confidence in face-to-face customer interactions, with the ability to build rapport quickly.

Desirable

• Previous experience in insulation administration or retrofit project support.
• Knowledge of domestic retrofit standards such as PAS 2030 / PAS 2035 or ECO4 requirements.
• Familiarity with construction or energy efficiency projects.
• Proven track record of delivering positive customer experiences in previous roles.

What We Offer

• Circa £30,000 salary (DOE)
• Company vehicle
• 25 days annual leave (+Bank Holidays)Career development opportunities in a growing sector and a supportive and collaborative working environment and the chance to make a tangible difference in the transition to a low‑carbon future