Project Coordinator

Blackhawk Network; Hemel Hempstead; Hybrid; GBP 36,000 - 54,000; Full time

Benefits offered by this job

25 days annual leave

Birthday time off

Volunteering leave

Private medical insurance

Employee assistance program

Enhanced parental leave

Free eye tests

Group income protection

Pension scheme

Exclusive discounts

Job summary

Blackhawk Network is seeking a proactive Programme Coordinator to oversee onboarding of brands and products across the EMEA region. You will liaise with multiple teams to ensure timely delivery and accurate implementation, while maintaining clear communication with Card Partners and internal stakeholders.

The role requires strong organisation, fluent English, and experience coordinating complex onboarding or operational projects. Hybrid working, with two days in the office per week, is available.

Qualifications

• Fluent written and spoken English.
• Experience coordinating programmes, projects, onboarding or operational implementation.
• Ability to build relationships with internal and external stakeholders.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Coordinate end-to-end onboarding for new brands and products across EMEA.
• Collaborate with cross-functional teams to ensure timely delivery.
• Gather information and assets from Card Partners for onboarding.
• Maintain accurate implementation tracking and resolve blockers.
• Provide monthly reporting to Card Partners and Account Management teams.

Skills

Fluent English

Programme coordination

Stakeholder management

Communication skills

Organised & proactive

Microsoft Office

Tools

Word

Excel

PowerPoint

Job description

Reporting to Manager, Client Services We are looking for someone who has a passion to co-ordinate & over see projects through to completion. The Strategic Relationships team drives the development of new and existing brands across BHN's channels. Partner Enablement is responsible for coordinating the onboarding, maintenance and enhancement of partner products, ensuring brands are accurately set up, supported and available across relevant BHN channels to maximise their potential and deliver business objectives.

Responsibilities

• Coordinate the end-to-end onboarding process for new brands and products across EMEA.
• Liaise with Business Development, Strategic Partner Account Managers, Distribution Partner Account Management, Original Content, Implementation and Onboarding, Product Implementation, Supply Chain, Marketing and Incentives Sales teams across the region.
• Work directly with Card Partners to gather the information, assets and supporting documentation required for product onboarding.
• Complete the required system setup and maintain accurate implementation tracking, escalating issues that may delay progress.
• Coordinate stakeholders and follow up on agreed actions to ensure delivery against deadlines.
• Review and improve onboarding processes to ensure they remain effective, scalable and aligned with business requirements.
• Deliver clear and timely communications on pipeline activity, onboarding progress, product launches and key updates.
• Raise, track and help resolve issues affecting new product launches, updates or ongoing partner activity.
• Coordinate product changes and updates, including imagery, terms and conditions, customer service information and other supporting content.
• Facilitate marketing asset approvals with Card Partners, including requirements relating to intellectual property compliance.
• Prepare and provide defined monthly reporting for Card Partners, together with ad hoc support for Account Management teams.
• Act as a day-to-day point of contact for Card Partners, responding to and resolving a range of operational queries.
• Build strong relationships across the business through effective communication by email, telephone and face-to-face interaction., Hybrid: Typically 2 days per week in the office. We're open to flexible working arrangements and will consider reasonable adjustments in line with individual needs.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Key Skills & Experience

• Flexible, confident and tenacious interpersonal style, with the ability to positively influence internal and external stakeholders at all levels.
• Fluent written and spoken English.
• Experience coordinating programmes, projects, onboarding or operational implementation.
• Ability to build and maintain effective working relationships with a high degree of professionalism.
• Analytical approach with strong problem-solving skills and attention to detail.
• Strong written and verbal communication skills.
• Self-motivated, organised and able to manage competing priorities effectively.
• Proficient in Microsoft Office, including Word, Excel and PowerPoint.
• Passionate team player who is proactive, collaborative and results-driven.

At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

Join us and be part of a company that’s shaping the future of branded payments.

Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.

Employment is contingent upon the successful completion of a background check.

Benefits

• Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave.
• Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests.
• Financial Rewards: Group income protection, pension scheme, and exclusive discounts with our bYond card.
• Flexibility & Engagement: Office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition program with financial rewards.