Project coordinator

The Resolute Group; East Midlands; On-site; GBP 19,000 - 25,000; Full time

Job summary

A growing market research agency in Derby seeks a Project Coordinator to ensure successful delivery of research studies. The role involves recruiting and coordinating participants, managing communications, and supporting project logistics. Ideal candidates will have strong organizational skills and a proactive approach, along with a background in customer service or office roles. This full-time, on-site position offers a salary ranging from £19,500 to £25,000 annually.

Benefits

On-site parking

Qualifications

• Strong phone confidence and a friendly, professional communication style.
• Good written communication for emails, notes, and updates.
• Excellent organisational skills and attention to detail.

Responsibilities

• Recruit and qualify participants for research studies.
• Manage communications to keep projects on track.
• Coordinate study logistics like scheduling and reminders.
• Support Project Managers with administrative tasks.

Skills

Communication skills

Organisational skills

Multitasking

Customer service experience

Attention to detail

Problem-solving

Microsoft Office proficiency

Curiosity about market research

Tools

Microsoft Excel

Microsoft Outlook

CRM or digital tools

Job description

Project Coordinator - Market Research

Location: Derby

Salary: 19,500 to 25,000 per year

Job Type: Full-time, On‑site

Benefits: on‑site parking

Are you a confident communicator who enjoys speaking with people, staying organised, and keeping fast‑paced projects running smoothly? This is an excellent opportunity to join a growing market research agency that delivers insight studies for major consumer brands across technology, entertainment, retail, gaming, and more.

We are looking for a Project Coordinator to support the delivery of paid market research studies. This role offers hands‑on experience across the full research cycle and the chance to develop towards managing your own projects.

About the Role

As a Project Coordinator, you will play a key part in ensuring research studies run successfully from start to finish. Your main focus will be sourcing, screening, and coordinating participants for focus groups, interviews, and online sessions, while supporting Project Managers with day‑to‑day project delivery.

Key Responsibilities

• Recruiting, screening, and qualifying participants for a wide range of research studies

• Managing calls, emails, and internal communication to keep projects on track

• Updating trackers, documents, and project records with accuracy and attention to detail

• Coordinating study logistics such as scheduling, confirmations, reminders, and follow‑ups

• Supporting Project Managers with admin tasks, timelines, and project milestones

• Helping develop outreach strategies to expand the participant network

• Working across multiple briefs simultaneously in a fast‑paced, people‑focused environment

• Providing a professional, friendly experience for all participants and clients

About You

You thrive in roles that involve people contact, multitasking, and organisation. You are confident on the phone, quick to build rapport, and enjoy supporting busy projects with accuracy and energy.

You’ll be a great fit if you have:

• Strong phone confidence and a friendly, professional communication style

• Experience in customer service, recruitment, HR, sales, or an office‑based role

• Good written communication for emails, notes, and updates

• Excellent organisational skills and the ability to manage multiple tasks at once

• Attention to detail when handling data, records, and participant information

• A proactive, problem‑solving approach

• Confidence using Microsoft Office (especially Excel and Outlook) and CRM or digital tools

• Curiosity about how market research works and a desire to learn

A degree is not required. What matters most is attitude, reliability, and a willingness to get stuck in.

PLEASE NOTE

You must be living and eligible to work in the UK to apply for this position.

If you are interested in applying for this role, please apply via this link, or contact Phil Crew via LinkedIn, or call The Resolute Group on (phone number removed).

All correspondence will be dealt with in the strictest of confidence.