Project Coordinator

SCG Connected; Basingstoke; On-site; GBP 30,000 - 32,000; Full time

Job summary

A telecommunications company in Basingstoke is seeking a Service Delivery Team member to enhance customer experience. The role involves managing resources and projects, requiring strong communication and organisation skills. Benefits include additional holidays and employee support programs.

Benefits

21 days holiday, increasing with tenure

Extra day off for your birthday

Buy holiday scheme

Employee Assistance Programme

Free onsite parking

Enhanced company sick pay

Discounted retail vouchers

Reduced gym membership

Annual salary review

Employee referral bonus

Onsite canteen with free croissants

Qualifications

• Positive can-do attitude
• Ability to work independently and as part of a team

Responsibilities

• Ensure constant improvement of customer experience
• Co-ordinate internal and external resources
• Maintain relationships with key partners
• Manage project tasks in the CRM

Skills

Problem-solving attitude

Excellent communication skills

Strong organisational skills

Attention to detail

Teamwork ability

Job description

Location: Dummer, Basingstoke

Salary: £30,000 – £32,000

SCG is a dynamic and fast paced telecommunications business with nearly 60 years’ experience with a reputation for excellent customer service and unrivalled career development.

Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business and daily operations, all supported by our in-house industry leading technical specialists.

You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business. You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client.

Key Responsibilities

• To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your service delivery knowledge.
• Co-ordinate both internal and external resources along with raising purchase orders and organising materials to be sent to site.
• Maintain relationships with key partners to ensure we provide a unified service from supplier to client.
• Raise or add all aspects of the project to our CRM which also includes the engine that bills the customer monthly for the services provided.

Qualifications

• Positive can-do attitude
• Proven problem-solving attitude
• Excellent communication skills, both written and verbal
• High level of attention to detail
• Strong organisational skills
• Ability to work independently and as part of a team

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.