Project Assistant

Riverside; Guildford; On-site; GBP 26,000; Full time

Job summary

A housing association is seeking a Project Assistant to support the daily operations of their supported housing services in Guildford. You will prioritize the safety and wellbeing of residents, assist in communications with external services, and log incidents accurately. Ideal candidates will have experience in customer-facing roles and an understanding of the challenges faced by vulnerable individuals. Competitive pay, generous holiday, and investment in personal development are offered.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options

Investment in learning and personal development

A wide range of benefits

Qualifications

• Experience of working in customer-facing environments is essential.
• Understanding of supporting vulnerable individuals, possibly through lived experiences.

Responsibilities

• Support the day-to-day operations of supported housing services.
• Log incidents for accurate records and prepare rooms for new occupants.

Skills

Experience of working with people in a customer facing environment

Understanding of supporting vulnerable people

Job description

Job Title: Project Assistant

Contract Type: Permanent

Salary: £25,673.65 per annum

Working Hours: 37.5 Hours per week

Working Pattern: Monday - Friday 9:00am to 17:00pm

Location: Vaughan House, Guildford

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Project Assistant

You will be key in the day‑to‑day running of one of our supported housing services. We don’t run care homes, so there’s no need to provide personal care. The priority in your role includes the safety and wellbeing of everyone in our accommodation, including our customers.

Working with people who have a range of needs, you could be doing any number of things. From supporting customers in conversations with calls from their GP, Social Services, or Benefits teams – to dealing with the emergency services including the Police and Ambulance, when the need arises.

You’ll log all incidents to make sure we have an accurate record of events. And when a customer leaves, you will clean and prepare their room, ready for the next occupant.

About you

We are looking for someone with:

• Experience of working with people in a customer facing environment
• An understanding of supporting vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered