Project Administrator

Centre for Sustainable Energy; Bristol; On-site; GBP 29,000; Full time

Job summary

A leading charity in energy sustainability located in Bristol is seeking an Administrative Support professional. This role involves providing varied administrative assistance primarily in fuel poverty and retrofit projects, including scheduling, customer interaction, and maintenance of records. The position offers flexibility for full-time or part-time applicants, along with a competitive salary and benefits package.

Benefits

Subsidised bike purchase

Life Assurance

Health Cash plan

Retail discounts

Discounted breakdown cover

Qualifications

• Experience of providing administrative support to colleagues and partners.
• Ability to respond to clients respectfully and engagingly.
• Highly organized at managing time and workload.

Responsibilities

• Sort and coordinate inbound and outbound post.
• Book home visits and maintain calendars.
• Assist with grant applications and record client details.
• Support training programs and process HR requests.

Skills

Administrative support

Customer service

Effective communication

Organizational skills

MS Office applications

Education

GCSE in Maths and English or equivalent

Job description

Overview

The focus of this role is to provide administrative support to ensure back‑office functions are efficient and timely. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard. The role will be varied, and some tasks will change over time as we secure further funded projects that require administrative support.

Responsibilities

• To sort HES inbound post, ensuring items are passed to the correct team or staff member.
• To coordinate HES outbound post requests, collating and printing information to send to households.
• To speak to households by telephone and triage households to appropriate HES projects.
• To book home visits for advisors and retrofit assessors, keeping calendars up to date with appointments, cancellations, and amendments. Accurately completing the home visits risk assessment when required.
• To assist with householder applications for grants and other funding schemes. Contacting clients to complete forms or collate paperwork or electronic evidence.
• To record client details and follow HES team guidance documents to assess the help and support needed.
• To update our client databases and other contact management systems accurately.
• Support the internal and external training programmes, such as booking inductions for new starters, distributing training materials after training sessions and making sure evaluations are completed.
• Help provide HR support for HES staff, through processing annual leave requests or sending appraisal reminders.
• Oversee the smooth running of HES processes, such as the complaints procedure or keep track of subscription packages.
• Maintain stocks of leaflets, factsheets, freepost envelopes, and similar items, including organising printing where needed.
• Take minutes during team meetings and share any actions.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Qualifications

• GCSE in Maths and English or equivalent.
• Experience of providing administrative support to colleagues and external customers or partners.
• Experience of customer service.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people at all levels verbally and in writing.
• Ability to work in a team and able to identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Highly organised at managing time and a busy workload.
• Skilled in use of MS office applications including Word, Excel, and Outlook.

About CSE

CSE is an independent national charity that was initiated in 1979. Our vision is a world where sustainability is second nature, carbon emissions have been cut to safe levels and fuel poverty has been replaced by energy justice. Our mission is to share our knowledge and practical experience to empower people to change the way they think and act about energy.

Employment Details

The role is a fixed term period of 12 months. We will consider applications for the role on a full‑time or part‑time basis, with a minimum of 22.5 hours per week.

The salary for the role will be £28,124 per year full‑time (37.5 hours per week), pro rata for part‑time.

You will be entitled to 25 days paid holiday (plus statutory holidays).

Benefits

• Subsidised bike purchase and Tech Scheme.
• Life Assurance.
• Health Cash plan.
• Retail discounts.
• Discounted breakdown cover.
• Many more. We will pay fees and expenses on relevant training courses.