Project Administrator

TipTopJob; Bristol; On-site; GBP 28,000 - 31,000; Full time

Job summary

A community support organization in Bristol is seeking a Project Administrator to provide administrative support for various projects. The ideal candidate will have experience in administrative roles, excellent customer service skills, and must hold GCSEs in Maths and English. This fixed-term position is full or part-time, offering a salary starting at £28,124 per year for full-time work, with 25 days of paid holiday plus other benefits.

Benefits

25 days paid holiday

Subsidised bike purchase

Life Assurance

Health Cash plan

Qualifications

• Experience of providing support to colleagues and customers.
• Highly organized with time management skills.
• Ability to maintain admin systems independently.

Responsibilities

• Provide administrative support for back-office functions.
• Coordinate inbound and outbound post tasks.
• Book home visits for advisors and maintain calendars.
• Assist with grant applications and client management.
• Support training programs and HR functions.

Skills

Administrative support experience

Customer service experience

Effective communication skills

Teamwork ability

MS Office proficiency

Education

GCSE in Maths and English or equivalent

Job description

Job Title: Project Administrator

Location: Bristol, BS1 3LH

Salary: Salary starts at GBP28,124 per year (full time, 37.5 hours per week), rising to GBP30,906 upon successful completion of a six‑month probationary period and review.

Job Type: Fixed‑term 12 months, full or part‑time basis, with a minimum of 22.5 hours per week.

Closing date: 17:00 on Wednesday 26 November 2025

About The Role

The focus of this role is to provide administrative support to ensure back‑office functions are efficient and timely. You will work across our fuel poverty and retrofit projects supporting project managers and key staff to ensure administrative tasks are completed to a high standard. The role will be varied, and some tasks will change over time as we secure further funded projects that require administrative support.

Specific responsibilities

• Sort HES inbound post, ensuring items are passed to the correct team or staff member.
• Coordinate HES outbound post requests, collating and printing information to send to households.
• Speak to households by telephone and triage households to appropriate HES projects.
• Book home visits for advisors and retrofit assessors, keeping calendars up to date with appointments, cancellations, and amendments; accurately complete the home visits risk assessment when required.
• Assist with householder applications for grants and other funding schemes. Contact clients to complete forms or collate paperwork or electronic evidence.
• Record client details and follow HES team guidance documents to assess the help and support needed.
• Update our client databases and other contact management systems accurately.
• Support the internal and external training programmes, such as booking inductions for new starters, distributing training materials after training sessions and ensuring evaluations are completed.
• Help provide HR support for HES staff, through processing annual leave requests or sending appraisal reminders.
• Oversee the smooth running of HES processes, such as the complaints procedure or keep track of subscription packages.
• Maintain stocks of leaflets, factsheets, freepost envelopes, and similar items, including organising printing where needed.
• Take minutes during team meetings and share any actions.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential Attributes For This Role Include

• GCSE in Maths and English or equivalent.
• Experience of providing administrative support to colleagues and external customers or partners.
• Experience of customer service.
• Ability to respond to clients in a respectful and engaging manner.
• Ability to communicate effectively with people at all levels verbally and in writing.
• Ability to work in a team and identify areas where their skills complement others.
• Ability to maintain admin systems independently and accurately.
• Highly organised at managing time and a busy workload.
• Skilled in use of MS Office applications including Word, Excel, and Outlook.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

Pay And Conditions

• The role is a fixed term period of 12 months. We will consider applications for the role on a full or part‑time basis, with a minimum of 22.5 hours per week.
• The salary for the role will be GBP28,124 per year full‑time (37.5 hours per week), pro rata for part‑time.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including a subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts, and discounted breakdown cover and many more.

We will pay