Progression Job Coach-Restart

Serco Limited; Wales; On-site; GBP 30,000 - 40,000; Full time

Job summary

A UK-based services provider is seeking a Progression Job Coach to manage a caseload of unemployed customers on the Restart scheme. The role involves conducting needs assessments, developing action plans, and providing comprehensive support in job searching. Strong coaching skills and the ability to build trust with clients are essential. This position offers an opportunity to make a significant impact on individuals seeking employment.

Qualifications

• Experience in coaching or mentoring individuals.
• Strong communication and interpersonal skills.
• Ability to build relationships based on trust.

Responsibilities

• Manage a caseload of unemployed customers.
• Conduct needs assessments and develop action plans.
• Assist customers with job searching and interview preparation.
• Engage employers to identify job opportunities.

Skills

Coaching strategies

Motivation techniques

CV writing

Job search support

Job description

Overview

To successfully manage a caseload of unemployed customers (Jobseekers) who are active Participants on the Restart scheme. The Progression Job coach will carry out Needs Assessment and develop a bespoke Action Plan, working collaboratively with the Participant to address all barriers to sustained employment and support them into work. This will include a wide range of activities including referrals to specialist provision, 1-2-1 sessions to explore appropriate job goals, practical skills session (e.g. CV writing) and job search support. It is the responsibility of the Progression Job Coach to ensure that all Participants on their caseload receive the necessary guidance, support, and assistance to move towards and into work.

The Progression Job Coach will manage the full 12-month, end-to-end Restart scheme journey for all Participants on the programme, with the exception of those who are classed as disengaged and Participants who have reached the 1k earnings threshold and remain in work. Progression Job Coaches are also accountable for ensuring that all CSS compliance measures are adhered to for all Participants on their caseload, always. As such they are critical to the success of the Restart scheme.

The Job Coach will build strong, collaborative working relationship with customers based on trust and a commitment to assist them in their pursuit of work. This will be achieved by tailoring the support to their needs, motivating and coaching, and providing a safe but challenging environment in which to assist Participants to develop the mindset and practical skills to succeed.

Main Accountabilities

• Deliver personal performance targets, Key Performance Indicators & Customer Service Standards.
• To undertake regular assessments of Participants pre-employment support needs and formulate development plans which enable Participants to attain sustainable work.
• Work directly with a caseload of Participants using a variety of coaching strategies, ensuring they have the skills, technique, confidence, and motivation to find employment.
• Provide guided, practical support to customers in creating a CV, cover letters, job application forms and offer support with job searching, interview preparation and confidence building.
• To assist customer in their search for work and actively seek out and secure suitable employment which match customer's skills, experience, and aspirations.
• To engage with employers to identify suitable job/work opportunities for customers and provide the link between employers and customers supporting both parties to get the right person into the job.
• To provide a flexible service to meet the needs of the customers and to provide Participants with access to a range of other support elements including the EEC Candidate pool and Specialist wraparound support as appropriate.
• Ensure that accurate and comprehensive records are maintained to reflect the Participant activities that have been undertaken.
• To work within the Delivery Assurance Framework ensuring that services delivered meet the standards required of the contract, including the consistent achievement of CSS compliance.
• Work collaboratively with colleagues to ensure that high levels of service delivery to Participants is maintained in the event of sickness absence or other unforeseen events.
• To perform any other duties required for the post and are commensurate with the level of responsibility.