Progression Job Coach-Restart

Serco Group Plc; Cardiff; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading employment services provider in Cardiff is seeking a Progression Job Coach to manage a caseload of jobseekers on the Restart scheme. You will assess individual needs, develop action plans, and provide practical support with job applications and interview preparation. The role involves working closely with participants to help them overcome barriers to employment and engage with local employers to find job opportunities that match their skills and aspirations. Competitive salary and benefits package offered.

Benefits

Competitive salary with annual reviews

Up to 6% contributory pension scheme

25 days' annual leave plus bank holidays

24/7 Employee Assistance Programme

Discounts across 1,000 retailers

Qualifications

• Experience in managing caseloads of unemployed customers.
• Ability to develop tailored action plans based on participant needs.
• Strong communication and collaboration skills.

Responsibilities

• Manage a caseload of jobseekers on the Restart scheme.
• Conduct needs assessments and develop action plans.
• Provide practical support for job applications and interview preparation.
• Engage with employers to secure suitable job opportunities.

Skills

Coaching strategies

Interview preparation

CV writing

Confidence building

Customer service

Job description

To successfully manage a caseload of unemployed customers (Jobseekers) who are active Participants on the Restart scheme. The Progression Job coach will carry out Needs Assessment and develop a bespoke Action Plan, working collaboratively with the Participant to address all barriers to sustained employment and support them into work. This will include a wide range of activities including referrals to specialist provision, 1-2-1 sessions to explore appropriate job goals, practical skills session (e.g. CV writing) and job search support. It is the responsibility of the Progression Job Coach to ensure that all Participants on their caseload receive the necessary guidance, support, and assistance to move towards and into work.

The Progression Job Coach will manage the full 12-month, end-to-end Restart scheme journey for all Participants on the programme, with the exception of those who are classed as disengaged and Participants who have reached the 1k earnings threshold and remain in work. Progression Job Coaches are also accountable for ensuring that all CSS compliance measures are adhered to for all Participants on their caseload, always. As such they are critical to the success of the Restart scheme.

The Job Coach will build strong, collaborative working relationship with customers based on trust and a commitment to assist them in their pursuit of work. This will be achieved by tailoring the support to their needs, motivating and coaching, and providing a safe but challenging environment in which to assist Participants to develop the mindset and practical skills to succeed.

Key Performance Indicators & Customer Service Standards

Deliver personal performance targets, Key Performance Indicators & Customer Service Standards.

Responsibilities

• To undertake regular assessments of Participants pre‑employment support needs and formulate development plans which enable Participants to attain sustainable work.
• Work directly with a caseload of Participants using a variety of coaching strategies, ensuring they have the skills, technique, confidence, and motivation to find employment.
• Provide guided, practical support to customers in creating a CV, cover letters, job application forms and offer support with job searching, interview preparation and confidence building.
• To assist customer in their search for work and actively seek out and secure suitable employment which match customer's skills, experience, and aspirations.
• To engage with employers to identify suitable job/work opportunities for customers and provide the link between employers and customers supporting both parties to get the right person into the job.
• To provide a flexible service to meet the needs of the customers and to provide Participants with access to a range of other support elements including the EEC Candidate pool and Specialist wraparound support as appropriate.
• Ensure that accurate and comprehensive records are maintained to reflect the Participant activities that have been undertaken.
• To work within the Delivery Assurance Framework ensuring that services delivered meet the standards required of the contract, including the consistent achievement of CSS compliance.
• Work collaboratively with colleagues to ensure that high levels of service delivery to Participants is maintained in the event of sickness absence or other unforeseen events.
• To perform any other duties required for the post and are commensurate with the level of responsibility.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Benefits

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco‑managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax‑free, through our Payroll Giving Scheme.