Programme Support Worker

Merseyside Fire & Rescue Service; Liverpool City Region; Remote; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Flexible working

23 days holiday + bank holidays + 2 S-

Job summary

Merseyside Fire & Rescue Service is seeking a Learning Support role to assist young people across Merseyside in literacy and numeracy diagnostics and personal development. The position involves coordinating learning plans and tracking progress within the King’s Trust Team Programme and related youth engagement initiatives.

The role requires experience with young people in varied settings, strong liaison with community partnerships, and proficient use of Microsoft Office.

Qualifications

• Experience of assessing literacy and numeracy needs.
• Ability to complete Individual Learning Plans.
• Proficient with Microsoft packages and workload planning.

Responsibilities

• Carrying out literacy and numeracy diagnostic assessments and recording distance travelled.
• Completing Individual Learning Plans and liaising with Team Leaders regarding individual learner needs.
• Supporting young people throughout their programme journey, from recruitment and initial assessment through to personal development, work experience and progression.

Skills

Literacy diagnostics

Numeracy diagnostics

Microsoft Office

Tools

Microsoft Office

Job description

About The Role

Salary: Grade 5(£27,274 - £29,071)

Hours: 35 hours per week

Contract: Permanent

Location: Locations across Merseyside

The role will predominately be focused on activities across the Merseyside including the Wirral.

The primary responsibility of this role is to support the learning needs and personal development of young people participating in the King’s Trust Team Programme and other Youth Engagement Programmes delivered by Merseyside Fire & Rescue Service.

Other responsibilities include:

• Carrying out literacy and numeracy diagnostic assessments and recording distance travelled.
• Completing Individual Learning Plans and liaising with Team Leaders regarding individual learner needs.
• Supporting young people throughout their programme journey, from recruitment and initial assessment through to personal development, work experience and progression.

Applicants must have experience of working with young people/young adults in various settings and the ability to relate and empathise with their needs. In addition, the ability to liaise and coordinate with partnerships in the community, is essential, together with a proficiently in the use of Microsoft packages and the ability to plan and priorities workloads, meet deadlines and work in a collaborative way with colleagues and other organisations.

The full list of Qualifications, Experience, Knowledge and Skills have been detailed in the accompanying Person Specification and more specific information about the role can be found in the Job Profile.

What can we offer you?

• Full flexible working arrangements
• 23 days holiday, plus Bank holidays and 2 additional Extra Statutory days added to the holiday entitlement (annual holiday entitlements will be calculated pro rata)
• Access to free on-site gym
• Free, secure parking
• On-site canteen
• Contributory pension by both the employee and by MFRS
• Excellent Health and Wellbeing services and Employee Assistance Programme

Closing date: 1st November 2026

Interview date: 11th November 2026

About Us

Merseyside Fire and Rescue Service (MFRS) is at the forefront of public safety and emergency response, serving the vibrant communities of Merseyside with dedication and professionalism. Our mission is to protect, prevent, and respond—ensuring the safety and well-being of the public, both in times of crisis and through proactive community engagement.

With a proud history and a strong sense of purpose, we operate across a diverse region that includes bustling urban centers, industrial hubs, and serene rural areas. Our highly skilled and committed teams work tirelessly to provide fire and rescue services, enforce fire safety regulations, and deliver critical prevention and education programs.

Pension considerations

Annual Allowance

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Annual Allowance implications. A breach in the Annual Allowance threshold could result in a Tax charge. Further information on Annual Allowance can be obtained from the Pensions team, or the Pension Administrator website (Local Pensions Partnership Administration Ltd – website - lppapensions.co.uk, Annual Allowance Information - Annual Allowance)

Lifetime Allowance

Please note that it is your personal responsibility to check whether by applying/accepting this position it would result in any Lifetime Allowance implications. A breach in the Lifetime Allowance threshold will result in a Tax charge. Further information on Lifetime Allowance can be obtained from our Pensions team, or the Pension Administrator website (Local Pensions Partnership Administration Ltd – website - lppapensions.co.uk, Lifetime Allowance Information - Lifetime Allowance)

Merseyside Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.

Safeguarding

Merseyside Fire and Rescue Service’s recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People and all staff and volunteers are expected to share this commitment.