Programme PMO Manager

Marks and Spencer; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Colleague discount

Extra holidays

Bonus schemes

Pension

Life Assurance

Induction & training

M&S Choices discounts

Parental/adoption policies

Wellbeing support

Volunteer day

Job summary

Marks & Spencer is seeking a PMO Manager for the landmark program to support the Head of PMO by leading day-to-day PMO operations, governance and reporting across a major multi-year transformation.

You will bring structure and pace to planning, RAID management, change control and stakeholder coordination, working with PMO colleagues, program leadership and D&T stakeholders to keep delivery on track.

Qualifications

• Experience in program governance within a large, multi-workstream environment.
• Ability to manage and support others by setting clear expectations and delivery standards.
• Comfortable working with integrated plans across interdependent workstreams, using planning tools such as Monday.com.
• Strong understanding of risk, issue and change control processes and impact assessment.
• Able to turn ambiguous requests into clear briefs and support senior stakeholder conversations.

Responsibilities

• Lead the day-to-day PMO rhythm, including stand-ups, governance forums and weekly deliverables.
• Coordinate PMO Admin workload and quality-check outputs to support timely decisions.
• Support the integrated program plan, identifying deviations and impacts for next steps.
• Own RAID and change control processes, logging, escalation and governance progression.

Skills

Program governance

Facilitation

Planning tools (Mon day.com)

Risk & change control

Stakeholder management

Tools

Monday.com

Job description

As PMO Manager for the Landmark program, you’ll support the Head of PMO by leading the day-to-day PMO operations, governance and reporting rhythm for a major multi-year transformation program across M&S.

You’ll help keep delivery on track by bringing structure, clarity and pace across planning, RAID management, change control and stakeholder coordination, working closely with program leadership, workstream leads, PMO colleagues and D&T stakeholders.

All the details

What's in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you’re passionate about through a dedicated day away from work.

What You'll Do

• Lead the day-to-day PMO rhythm, including stand-ups, governance forums, reporting cadences and weekly deliverables.
• Coordinate PMO Admin workload, ad-hoc leadership requests and quality-check outputs to support clear, timely decision-making.
• Support the integrated program plan, identifying deviations early and helping teams understand impacts and next steps.
• Own RAID and change control processes, making sure risks, issues and change requests are logged, assessed, escalated and progressed through governance.
• Partner with PMO Admins, SI PMOs, workstream leads and senior stakeholders, providing coaching, support and cover for PMO Lead responsibilities when needed.

Who You Are

• Experience in program governance within a large, multi-workstream environment, with strong facilitation skills.
• Able to manage and support others by setting clear expectations, prioritising work and maintaining delivery standards.
• Comfortable working with integrated plans across interdependent workstreams, using Monday.com or similar tools.
• You bring a strong understanding of risk, issue and change control processes, including impact assessment across scope, cost and schedule.
• Able to turn ambiguous requests into clear briefs, make timely decisions and support senior stakeholder conversations when required.

Everyone's welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

#Hybridrole