Programme Manager Improvement manager ref 000A 939F / 1

Essential Employment; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A staffing agency in Greater London is seeking a Programme Manager to enhance customer experience. The ideal candidate should be detail-oriented, adept at journey mapping and business improvement plans, and proficient with Excel and PowerPoint. This role requires supporting the Director with reports and customer communication, and is based in the Camden office three days a week. This is a temporary position suitable for those with prior experience in improving customer experiences within strong brands.

Qualifications

• Experience in programme management within a customer experience team.
• Detailed oriented with strong Excel and PowerPoint skills.
• Background as a Business Analyst in a customer-focused setting.

Responsibilities

• Complete journey mapping and business improvement plans.
• Support the Director with board reports and customer newsletters.
• Work on-site 3 days a week in the Camden office.

Skills

Journey mapping

Business improvement plans

Excel

PowerPoint presentations

Brand awareness

Job description

Programme manager required within a customer experience team.

This is a Programme Manager role, who can complete journey mapping, business improvement plans; someone who is very detailed orientated. They will need to support the Director with board reports and customer newsletters. Someone who is strong with Excel and Powerpoint presentations. Someone who understands brand awareness, has possibly been a Business Analyst (not IT kind) in a customer focussed setting.

The ideal candidate will have worked in the private sector improving the customer experience for a strong brand (not marketing).

3 days a week in the Camden office.

This is a temporary role.

The reference number is: 527000A 939F / 1

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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