Programme Manager (Aerospace Manufacturing) in Bassaleg

Evoke Staffing Ltd; Newport; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading staffing agency seeks a Programme Manager in Newport with a focus on customer success and operational excellence. The role involves managing key customer accounts, leading a dedicated team, and driving both profitability and satisfaction in the aerospace sector. Ideal candidates will possess strong project management and communication skills, with experience in trade compliance and CRM tools. This position includes benefits such as annual leave, a contributory pension, and more.

Benefits

Annual Leave (187.50 hours)

Contributory Pension (9%)

4 x Salary Life Assurance

Employee Assistance Program

Health Plan Cashback

Free Car Parking

Cycle to Work Scheme

On-Site Canteen

Birthday Canteen Vouchers

Occupational Health

Qualifications

• Experience in project management within the Aerospace Industry.
• Experience in trade compliance sales (Export Control).
• Strong communication and problem-solving skills.

Responsibilities

• Act as the primary point of contact for customer operational relationships.
• Lead a customer-focused team delivering exceptional service.
• Manage all operational and financial aspects of assigned accounts.
• Utilise standardised tools to provide regular reports.
• Conduct regular customer meetings and quarterly business reviews.

Skills

Project management experience

Communication skills

Problem-solving skills

CRM and ERP proficiency

Tools

CRM software

ERP software

Office software tools

Job description

Programme Manager Opportunity Join Our Client s Team!

Are you a strategic leader with a passion for customer success and operational excellence?
Our client is seeking a Programme Manager to take ownership of a particular key customer account, driving growth, profitability, and fostering strong relationships within the aerospace industry.

What You ll Do:

• Act as the primary point of contact for customer operational relationships, ensuring satisfaction and resolving issues promptly.
• Lead a customer-focused team with clarity and compassion, delivering exceptional service and driving both short-term wins and long-term growth opportunities.
• Manage all operational and financial aspects of assigned accounts, including costs, pricing, profitability, and working capital.
• Utilise standardised tools and processes to provide regular reports to the management team on customer and account statuses
• Provide accurate financial forecasting for revenue, order intake, and order book to support strategic planning.
• Contribute to monthly SIOP meetings and the annual strategic/budget planning process.
• Maintain and execute customer contracts (MSA, MEPA) diligently, mitigating risks and fostering trust.
• Drive continuous improvement by deepening your understanding of the customer, industry trends, and our client s capabilities to deliver sustainable value.
• Conduct regular customer meetings, including quarterly business reviews, ensuring alignment and open communication.
• Collaborate across internal teams to meet KPIs and ensure exceptional operational execution.
• Utilise CRM and ERP systems to maintain accurate data and support decision-making.

What We re Looking For:

• Experience in project management within the Aerospace Industry
• Experience in trade compliance sales (Export Control)
• Strong communication and problem-solving skills
• Proficiency in CRM, ERP, and office software tools

Desirable: Aerospace experience, trade compliance knowledge, and familiarity with SIOP/MRP processes.

Benefits:

• 187.50 hours of Annual Leave Excluding Bank Holidays
• Contributory Pension 9%
• 4 x Salary Life Assurance
• Employee Assistance Program
• Cashback on Health Plan
• Free Car Parking
• Cycle to Work Scheme
• On-Site Canteen
• Birthday Canteen Vouchers
• Occupational Health

Location: Newport (with some remote work and travel opportunities)
Working Hours: Mon - Thursday 08.00 - 16.30, Friday 07.00 am - 12.30 pm

Why Join Our Client? Be part of a team that values integrity, innovation, and growth.

Apply today and take the next step in your career!