Programme Manager

Simpson Recruitment Services; Rhiwderin; On-site; GBP 60,000 - 80,000; Full time

Job summary

An international engineering company is seeking a Programme Manager with experience in regulated environments. You will manage key customer accounts, drive operational performance, and lead cross-functional teams. Strong programme management skills, stakeholder influence, and CRM/ERP proficiency are essential. This role offers a collaborative environment where you will have influence over major accounts, impacting commercial success and strategic growth.

Benefits

Collaborative engineering environment

Autonomy and influence

Impact on strategic growth

Qualifications

• Direct programme or project management experience in regulated engineering or manufacturing.
• Ability to communicate clearly and influence senior stakeholders.
• Strong reasoning skills for problem-solving in complex environments.

Responsibilities

• Own operational and commercial relationships across key accounts.
• Lead customer-focused teams to achieve short-term and long-term revenue.
• Act as primary escalation point for delivery issues and operational challenges.

Skills

Programme management

Stakeholder influence

CRM and ERP proficiency

Problem-solving

Tools

EFACS

Business systems

Job description

We’re looking for an experienced Programme Manager with a background in highly regulated engineering environments such as medical devices, defence, aerospace, electronics, or contract manufacturing. This is a pivotal customer-facing role within our international organisation, combining commercial leadership, operational execution, and programme ownership.

You’ll serve as the main point of contact for assigned customers—managing financial performance, delivery, contracts, working capital, and long-term account growth. Working closely with the Head of Programmes, you’ll shape strategic relationships and drive continuous improvement across diverse customer sites and divisions.

What You’ll Lead

Customer & Growth

Own the operational and commercial relationship across key accounts, providing clarity, direction, and exceptional service.

Lead the customer-focused team to secure short-term wins and long-term revenue opportunities.

Use CRM, ERP and account management tools to drive visibility and performance.

Strengthen NPS and customer satisfaction by understanding customer environments and industry pressures.

Financial & Commercial Performance

Maintain strong margins and operational profit across programmes.

Keep EFACS, CRM and other business systems fully up to date.

Deliver accurate forecasting : revenue, order intake, order book and profitability.

Resolve pricing discrepancies quickly and transparently.

Working Capital & Risk

Manage receivables, cash flow, excess / obsolete material and commercial risk.

Own contract execution (MSA, MEPA), ensuring clarity, compliance and alignment with internal policies.

Operational & Relationship Leadership

Act as the primary escalation point for delivery issues and operational challenges.

Drive cross-functional collaboration to ensure best-in-class execution against KPIs.

Lead regular customer meetings and quarterly business reviews.

Contribute to SIOP, strategic planning and monthly reporting cycles.

What You Bring

Core Requirements

Direct programme or project management experience within regulated engineering or manufacturing.

Ability to analyse complex information, communicate clearly, and influence senior stakeholders.

Confident using CRM, ERP and standard business software.

Strong reasoning skills—comfortable solving multi-variable problems in environments with limited standardisation.

Ability to self-manage in both on-site and remote settings, with UK / international travel when required.

Highly Desirable

Experience in medical, defence, aerospace, electronics manufacturing or contract manufacturing environments.

Proven leadership of cross-functional teams in a matrix structure.

Knowledge of SIOP, MRP, ERP, and trade compliance / export controls.

Strong IT capability and confidence working with complex business systems.

What We Offer

A collaborative and international engineering environment.

Real ownership, autonomy and influence across major customer accounts.

The chance to lead programmes that directly impact delivery, commercial performance and strategic growth.

Ready to Lead Programmes in a High-Performance, Regulated Engineering Environment?

If you excel at building strong customer relationships and managing complex programmes end-to-end, we’d love to hear from you.

Apply now by sending your CV to Gary Simpson