Programme Manager

Match Digital; City Of London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A global retailer is seeking a Programme Manager to oversee a customer experience programme in a tech hub in Central London. This role involves managing workstreams, collaborating with cross-functional teams, and ensuring timely delivery of a global customer experience platform. Ideal candidates will have Agile and SCRUM experience, strong leadership skills, and familiarity with digital marketing solutions. The position offers a competitive salary, benefits, and a flexible working environment.

Benefits

Opportunities to travel 3-4 times per year

26 days holiday + bank holidays

Competitive pension, private healthcare, and dental

Flexible working environment, remote work 1-2 days/week

Cycle to work scheme and gym membership

Qualifications

• Experience as a Digital Programme Manager on B2C platforms.
• Experience with web, mobile, tablet, and AR/VR.
• Worked with senior stakeholders and C-Suite members.

Responsibilities

• Manage multiple workstreams and teams for timely delivery.
• Collaborate with Product, Customer Experience, and Development teams.
• Be responsible for budgets, briefs, and schedules.

Skills

Agile Programme Management

SCRUM

Strong communication skills

Leadership

Collaboration

Tools

JIRA

Job description

Programme Manager, Digital

Customer Experience

Central London, London

£65,000 – £75,000 + bonus + benefits

This is a new role for a Programme Manager to join a global retailer and oversee a large portfolio of work on a customer experience programme.

Working in a tech hub in London, you will collaborate with a cross‑functional team to deliver best‑in‑class customer experiences across web, mobile, VR/AR, tablet and retail.

To apply for this role, you should have Agile / SCRUM Programme Management experience overseeing large‑scale and B2C digital programmes.

As a Digital Programme Manager, you will:

• Manage a number of workstreams and teams to ensure the timely delivery on a global customer experience platform.
• Collaborate with teams, including Product, Customer Experience, Development, Experience design, developing and delivering new user and customer experiences across the platform.
• Be ultimately responsible for the budgets, briefs and schedules within your portfolio of work, supported by a PMO team.
• Ensure stakeholders and leadership teams are aware of any issues or risks to the platform.
• Act as the regional point of contact and leader on the programme of work.

To apply for this role, youshould be able to show:

• That you have experience working as a Digital Programme Manager on a B2C platform.
• Experience across web, mobile, tablet and ideally AR/VR & retail.
• Strong communication, leadership and influencing skills as well as a collaborative approach.
• Agile / SCRUM experience alongside knowledge of JIRA.
• That you have worked with senior stakeholder and C‑Suite members in the past.
• Knowledge of web apps, information systems, digital marketing solutions and social media platforms.

The Perks

• A global environment with opportunities to travel 3-4 times per year.
• 26 days holiday + bank holidays.
• A competitive pension, private healthcare and dental.
• A flexible working environment, with the ability to work remotely 1-2 days per week.
• Perks at Work, cycle to work scheme, employee discount, gym membership.