Programme Manager

Energy Saving Trust; City of Edinburgh; Hybrid; GBP 33,000 - 41,000; Full time

Benefits offered by this job

25 days holiday

Flexible working

Pension & life assurance

Wellbeing & development allowance

Job summary

Energy Saving Trust in Edinburgh is seeking a Programme Manager to lead the Services Delivery team that administers Scottish Government loan and grant schemes. You will ensure excellent customer service, efficient processes, and delivery targets within budget.

You will oversee existing schemes and help develop and close down new funding programmes, managing performance through governance and financial oversight and building strong relationships with government and funders while driving

Qualifications

• Experience of managing operational delivery in a customer-facing service, including meeting KPIs, SLAs and agreed service standards.
• Strong numeracy and budget management, payment checks, reporting and accurate reconciliation.
• Excellent attention to detail and the ability to produce clear, accurate and timely management information for funders and stakeholders.
• A practical, improvement-focused approach to reviewing systems, processes and customer journeys to increase efficiency and service quality.
• Strong communication skills, with experience responding to enquiries, information requests and complaints professionally and on time.
• People management experience, with the ability to recruit, motivate, support and develop team members in a busy operational environment.
• The ability to prioritise, solve problems and deliver results to tight deadlines with minimal supervision.

Responsibilities

• Manage the day-to-day delivery of loan and grant schemes, meeting KPIs, SLAs, budgets and customer standards.
• Forecast, check and manage finance-related activity, including daily payment run checks and reporting against objectives.
• Identify operational risks, resolve issues and share learning across the department.
• Review customer journeys, systems and processes to improve efficiency and service quality.
• Recruit, manage, motivate and develop team members to deliver effective, customer-focused services.

Skills

Operational delivery management

Numeracy

Attention to detail

Process improvement

Communication

People management

Deadline orientation

Job description

Fixed Term, £36,972 Per Annum (depending On Experience)

• The Programme Manager plays a key role within the Services Delivery team leading the delivery of Scottish Government and other loan and grant schemes, ensuring excellent customer service, efficient processes, and achievement of agreed targets within budget.
• Overseeing the successful delivery of existing schemes and supporting the development, implementation, and close down of new funding programmes.
• Managing programme performance through effective planning, governance, stakeholder engagement, risk management, and financial oversight to achieve successful outcomes.
• Building and maintaining strong relationships with government, funders, and delivery partners, acting as a trusted lead for scheme delivery and reporting.
• Driving continuous improvement of systems, processes, and customer journeys to ensure services remain efficient, compliant, and customer focused.

Fixed Term, £36,972 Per Annum (depending On Experience)

The role

• The Programme Manager plays a key role within the Services Delivery team leading the delivery of Scottish Government and other loan and grant schemes, ensuring excellent customer service, efficient processes, and achievement of agreed targets within budget.
• Overseeing the successful delivery of existing schemes and supporting the development, implementation, and close down of new funding programmes.
• Managing programme performance through effective planning, governance, stakeholder engagement, risk management, and financial oversight to achieve successful outcomes.
• Building and maintaining strong relationships with government, funders, and delivery partners, acting as a trusted lead for scheme delivery and reporting.
• Driving continuous improvement of systems, processes, and customer journeys to ensure services remain efficient, compliant, and customer focused.

The team

The Services Delivery team is responsible for administering and delivering loan and grant programmes, ensuring customers receive a high-quality service while contractual commitments are met. The team works closely with colleagues across programme management, finance, learning and development, and external stakeholders including the Scottish Government.

We are a collaborative and supportive team that values accuracy, continuous improvement and excellent customer service. Team members work together to solve problems, share knowledge and identify opportunities to improve efficiency and effectiveness. We encourage learning, innovation and personal development, creating an environment where colleagues can make a real impact while developing their skills and experience.

Working in this team offers the opportunity to contribute to programmes that help people and communities access funding and support, while playing a part in advancing Energy Saving Trust's mission to accelerate the transition to a more sustainable future.

What You Will Do

• Manage the day-to-day delivery of loan and grant schemes, making sure services run smoothly and meet agreed KPIs, SLAs, budgets and customer standards.
• Forecast, check and manage finance-related activity for schemes, including daily payment run checks and accurate reporting against financial objectives.
• Identify operational risks, resolve issues and take corrective action to protect service delivery, sharing learning across the department.
• Review customer journeys, systems and processes to improve efficiency, service quality and consistency across schemes.
• Recruit, manage, motivate and develop team members so they are equipped to deliver effective, efficient and customer-focused services.

What You Will Bring

• Experience of managing operational delivery in a customer-facing service, including meeting KPIs, SLAs and agreed service standards.
• Strong numeracy and analytical skills, with experience of budget management, payment checks, reporting and accurate reconciliation.
• Excellent attention to detail and the ability to produce clear, accurate and timely management information for funders and stakeholders.
• A practical, improvement-focused approach to reviewing systems, processes and customer journeys to increase efficiency and service quality.
• Strong communication skills, with experience responding to enquiries, information requests and complaints professionally and on time.
• People management experience, with the ability to recruit, motivate, support and develop team members in a busy operational environment.
• The ability to prioritise, solve problems and deliver results to tight deadlines with minimal supervision.

BPSS Checks Include

• Verification of identity
• Verification of right to work in the UK
• Verification of your previous 3 years of employment history, including periods spent overseas
• A basic criminal record check (DBS), and where relevant, criminal record information from countries where you have lived for significant periods

Information obtained will only be used for the purposes of assessing your suitability for the role. Please note that if successful, any offer of employment made will be conditional pending the successful completion of the BPSS checks. To meet BPSS requirements, candidates must hold valid UK Right to Work documentation. If you have lived or worked overseas, these periods can be verified as long as the relevant evidence can be provided.

More information on the checks can be found here: https://www.gov.scot/publications/baseline-personnel-security-standard-on-amiqus-processing-data-privacy-notice/

Who We Are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll Support You With

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work (subject to role requirements)
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance

These are just some of the benefits we offer.

Want to know more about how we make flexibility real? Check out our Benefits and Culture page

Reasonable adjustments:

We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch with [e-mail] or call reception on [phone]. We will do our very best to support you.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.

You can find out more about our commitment to diversity and inclusion here.