Programme Manager

Investigo; Birmingham; On-site; GBP 72,000 - 88,000; Full time

Job summary

Investigo is seeking an experienced Programme Manager to lead a large-scale Housing Management System implementation. This high-profile, multi-year transformation will replace legacy processes and require strong vendor engagement and governance.

You will drive end-to-end delivery, manage budgets and risks, and ensure business adoption across stakeholders from housing operations to IT. Prior HMS delivery and complex stakeholder navigation are essential, with a focus on change readiness.

Qualifications

• Experience leading large-scale programmes across business and technology transformations.
• Experience in system selection, procurement or RFP processes.
• Background delivering housing, tenancy or customer services platforms.
• Proven ability to influence senior stakeholders and manage risks.

Responsibilities

• Lead end-to-end delivery of the HMS implementation.
• Manage programme roadmap, governance, budget, risks and dependencies.
• Support supplier evaluations and contract discussions.
• Collaborate with business leadership and tech stakeholders on objectives.
• Establish governance, reporting and decision forums.
• Oversee third-party suppliers and implementation partners.
• Drive readiness, change management and user adoption.
• Ensure deployment minimises operational disruption.
• Manage risks, issues and escalations; provide updates to senior leaders.

Skills

Programme leadership

Stakeholder management

RFP management

Housing management domain

Vendor management

Change management

Governance & reporting

Job description

Salary: Up to £80,000 + Benefits

We're working with a well-established organisation embarking on a major business transformation programme and are looking to appoint an experienced Programme Manager to drive a large-scale Housing Management System (HMS) implementation. This is a high-profile, multi-year transformation initiative that will see the organisation select and deploy a new housing management platform, replacing and modernising key operational processes across the business.

The successful candidate will lead the programme from vendor engagement through to implementation, deployment and business adoption. This is an excellent opportunity for someone who has previously delivered a Housing Management System implementation and can navigate complex stakeholder environments while ensuring successful programme outcomes.

Key Responsibilities:

• Lead the end-to-end delivery of a large-scale Housing Management System implementation programme.
• Manage the programme roadmap, governance structure, budget, risks and dependencies.
• Support the system selection process, including supplier evaluations, RFP activities and contract discussions.
• Work closely with business leadership, operational teams and technology stakeholders to define programme objectives and delivery plans.
• Establish effective programme governance, reporting and decision-making forums.
• Oversee third-party suppliers and implementation partners throughout delivery.
• Drive business readiness, change management and user adoption activities across the organisation.
• Ensure successful deployment of the new platform whilst minimising operational disruption.
• Manage programme risks, issues and escalations, ensuring timely resolution.
• Provide regular updates to senior leadership on progress, milestones and programme performance.

Key Skills required:

• Strong programme leadership experience across large-scale business and technology transformation initiatives.
• Experience managing system selection, procurement or RFP processes.
• Background delivering housing, property, tenancy, repairs or customer services related platforms.
• Ability to engage and influence senior stakeholders across business and technical teams.
• Strong supplier and third-party vendor management experience.
• Demonstrable experience leading deployment, business change and adoption activities.
• Excellent governance, budgeting, reporting and risk management capabilities.
• Experience working within complex, multi-stakeholder environments.