Programme Delivery Administrator

A2Dominion Housing Group Ltd; Ealing; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

A respected housing organization is seeking a Programme Delivery Administrator to provide crucial administrative support within their Asset Management department. The role involves managing documentation, liaising with stakeholders, and ensuring project workflows are maintained effectively. Ideal candidates will possess GCSEs in Maths and English, customer service experience, and proficiency in Microsoft Office. This permanent position offers a hybrid working model, competitive salary, and generous employee benefits, including a contributory pension and holiday increase with tenure.

Benefits

25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service

Up to 8% contributory pension

Flexible working

Annual health and lifestyle benefits allowance up to £300

Qualifications

• GCSEs (or equivalent) in Maths and English (Grades A*-C).
• Experience in a customer‑focused environment.
• Proficiency in Microsoft Office and confidence with digital tools.
• Excellent written and verbal communication skills, with the ability to build strong relationships.
• A resilient, adaptable mindset and a commitment to continuous improvement.

Responsibilities

• Deliver high‑quality administrative support to the Investment team.
• Monitor shared inboxes, prioritising tasks and responding to enquiries.
• Communicate effectively with stakeholders to book appointments.
• Track open cases and follow up with surveyors and contractors.
• Raise purchase orders and maintain accurate documentation.
• Assist with analysing resident feedback.

Skills

Proficiency in Microsoft Office

Excellent written and verbal communication skills

Customer service experience

Strong organisational skills

Ability to juggle multiple priorities

Education

GCSEs in Maths and English (Grades A*-C)

Job description

Programme Delivery Administrator
Location: Ealing/Hybrid
Salary: £28,280 - £29,768
Type: Permanent
Hours: 35 hours per week, Monday to Friday
DBS: Basic

We’re looking for a proactive and detail‑oriented Programme Delivery Administrator to join our Asset Management directorate. In this role, you’ll be the backbone of our investment programmes providing vital administrative support to keep projects running smoothly. From managing documentation and appointments to liaising with contractors and internal teams, you’ll ensure everything stays on track. If you thrive in a fast‑paced environment and have a structured, organised approach, we’d love to hear from you.

Key Responsibilities

• Deliver high‑quality administrative support to the Investment team, including document preparation, spreadsheet management, calendar coordination, and meeting organisation.
• Monitor shared inboxes, prioritising tasks and responding to basic enquiries from customers and stakeholders via phone and email.
• Communicate effectively with residents, internal teams, contractors, and consultants to book appointments, provide updates, and support programme delivery.
• Track open cases, follow up with surveyors and contractors, and elevate issues where necessary.
• Raise purchase orders and maintain accurate documentation, working closely with Finance and Procurement teams.
• Provide address lists to contractors/consultants for resident consultations and coordinate responses to queries.
• Liaise with the Leasehold team to ensure accurate information for s20 consultations and technical responses.
• Issue and collate Post Completion Satisfaction Surveys and assist with analysing resident feedback.
• Take accurate meeting minutes, distribute them promptly, and track action points.
• Offer wider administrative support to the Asset Management directorate as needed.
• Use Microsoft Office applications confidently to manage data and communication effectively.

About You

You’re someone who takes initiative and keeps things moving. You anticipate needs, act decisively, and enjoy connecting with people. Accuracy, efficiency, and organisation come naturally to you, and you’re comfortable juggling multiple priorities in a dynamic environment.

What You’ll Bring

• GCSEs (or equivalent) in Maths and English (Grades A*-C).
• Experience in a customer‑focused environment.
• Proficiency in Microsoft Office and confidence with digital tools.
• Excellent written and verbal communication skills, with the ability to build strong relationships.
• A resilient, adaptable mindset and a commitment to continuous improvement.

About us

At A2 Dominion, we’re more than a housing provider. We’re a not‑for‑profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the SouthEast, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.

Choosing us is easy

As an employee of A2 Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits for this role, including:

• 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• In addition, all permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Diversity & Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at [e-mail].

We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.

At A2 Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Kate Jacobs.
The role closes on Friday 5 December 2025. We reserve the right to close early upon appointment of the right candidate.