Programme Assistant, Make Music: Young People

North Music Trust; Gateshead; On-site; GBP 17,000 - 25,000; Part time

Job summary

A community music organization is looking for a Programme Assistant to support diverse musical activities for young people. This role involves administrative support for classes and performances. Ideal candidates are self-motivated, enjoy teamwork, and have strong communication skills. Experience with educational programmes and IT skills are essential. The position offers a part-time schedule with flexible working hours, focused on empowering young musicians in a supportive environment.

Qualifications

• Relevant experience in administrating educational programmes.
• Experience in safeguarding in educational contexts.
• Good level of IT skills and ability to manage workload.

Responsibilities

• Assist in running activities and events for Make Music: Young People.
• Collect and input data into various systems.
• Support financial administration and resource purchasing.

Skills

Administrative skills

Verbal and written communication

Problem-solving skills

IT skills (Microsoft Outlook, Word, Excel)

Attention to detail

Tools

Artifax

Tessitura

Xledger

Job description

Overview

Job Advert

Make Music Young People: Programme Assistant

Deadline for applications: 5pm, 4th January 2026

Reports to: Make Music: Young People, Weekend School Manager

Location: The Glasshouse International Centre for Music, Gateshead

Working hours: 25 hours per week, Thursdays-Sundays

Salary: SCP 23 - £17,254 (£24,826 per annum, pro rata)

About The Glasshouse

We’re a place where you can hear rock legends or pop icons on the same night as folk trios or opera singers. Where new musicians are nurtured and showcased on the same stages as platinum- selling performers. And where youth choirs and tambourine- shaking toddlers practice in the same spaces as our acclaimed orchestra Royal Northern Sinfonia.

Whether you’re front of house, waiting in the wings or keeping things running behind the scenes you will be part of a team that means 2 million people enjoy top – notch gigs, concerts and classes in our own venue at Gateshead Quays, out in communities across the North East and through live- streamed performances and digital lessons.

Make Music is the name for all of The Glasshouse’s music-making classes, groups, ensembles, and activities for schools and music educators. People of all ages, experience levels and backgrounds sing, play, and create with us. Whether starting from scratch or polishing some skills there’s a class, choir, band, or studio to suit everyone.

Role purpose

Make Music: Young People supports any young person aged 4 to 19 find their voice, learn a musical instrument, write, and produce their own songs, meet others to play and sing with, build their confidence, and take part in exciting performances. The Glasshouse runs a leading musical training that supports young musicians aged 4 - 19 to develop the skills and confidence to reach their musical potential. We encourage applicants from the most diverse backgrounds, making sure that everyone has the chance to study with us. Financial support is available through grants and bursaries.

The Glasshouse understands that people learn in different ways and have different musical interests. We have come up with ways of teaching music that support people’s personal development as well as musical, designed around the needs of the person learning. Through all this we connect young people with visiting artists, and we work with Music Hubs and other partners to support young people to grow in the North East.

Overall purpose of the job

The Make Music: Young People – Programme Assistant will work closely with the Make Music: Young People team, specifically the two Co-ordinators, to support all aspects of our Foundation, Step Up, CAT and Ensemble programmes. The role will be focused on the administration and support of a wide range of activities associated with these programmes, including lessons, classes, rehearsals and performances.

About you

Are you self-motivated, happy working in a team environment and flexible enough to adapt to a changing environment? If this sounds like you, read on to find out how you can hit the ground running.

Experience and skills

• Relevant professional experience of administrating and supporting the running of activities and/or educational programmes.

• Safeguarding in education contexts;
• Good administrative skills and ability to manage own workload;
• Excellent verbal and written communication skills;
• Skills and confidence in communicating with people from a diverse range of backgrounds;
• Effective problem-solving skills;
• Ability to work to deadlines;
• Able to remain calm and clear-thinking under pressure;
• Good level of IT skills – including Microsoft Outlook, Word, and Excel;
• A keen attention to detail.

• It also helps if you have:
• An interest in music and education;
• Responsive, flexible working style;
• Excellent initiative and resourcefulness;
• Commitment to teamwork and collaboration.
• Available to work regularly on weekends.
• Current Driving Licence.
• An understanding of different musical styles.
• Practical knowledge of using Artifax, Tessitura and Xledger software systems;
• Experience of working in an arts setting.

You’ll be responsible for

Overall

• To assist in the running of Make Music: Young People activities and events, including compiling resources so that outcomes and relevant targets are met, and young people benefit from a high quality, inclusive music programme.

• Programme Logistics & Administration
• Collect and input data into systems (including, but not limited to, Tessitura, Artifax, XLedger);
• Contribute to all aspects of monitoring and evaluation, including reporting;
• Compile and distribute programme resources (e.g., timetables, information packs, sheet music, safeguarding information);
• Communicate with young people, parents/carers, Musicians and Tutors by email and in person;
• Support financial administration, including raising invoices and purchase orders; ordering and collecting petty cash; purchasing resources; tracking spend;
• Administrate the production of events and activities, working alongside programme Managers, Co-ordinators, Musicians and Tutors.

• General
• Implement safeguarding policies and procedures to maintain high standards of safeguarding and pastoral care of children and adults at risk;
• Act as pastoral support in a variety of settings;
• Act as ‘on the ground’ support on performance days and in the Foyle Music Centre, making sure activities are resourced, as required;
• Attend regular programme or planning meetings, as required;
• Accept appropriate individual responsibility for the observance, promotion and implementation of Safeguarding, Health & Safety, Customer Care, Equality and Diversity, Dignity at Work and other policies with the Trust;
• Undertake other duties appropriate to the post and in line with the needs of the organisation.

But don’t worry if you’re not a perfect match for the job description and criteria, we’d love you to apply anyway. We are more interested in your determination, positivity, and willingness to get stuck in.

Our commitment to your development

At The Glasshouse, we’re always learning. And we know that when it comes to training, everyone is different. So, you’ll work closely with your manager to identify what your training journey will look like. If you have a specific interest or you would like to develop your skills in a certain area, we want to hear about it.

This may be through gaining a qualification, on-the-job training or learning within your team, but whatever path you take, through training and support, we’ll help you develop the skills and knowledge you need to thrive in your role.

Diversity, Equality, and Inclusion

At The Glasshouse, we encourage a working environment that’s welcoming, inclusive, and diverse. Different backgrounds, views and experiences are valued so everyone can be themselves.

Our venue and programmes are for everyone, so we want to make sure this opportunity is available to everyone, no matter your background or the challenges you’ve faced.

For example, we would love to hear from you if you:

• Are D/deaf. Have a disability, learning difficulty or significant long -term health condition which affects your daily life
• Describe yourself as neurodiverse (this might include dyslexia, dyspraxia, dyscalculia, ADHD, autistic spectrum, and others)
• Grew up in a family receiving Universal Credit or state benefits
• Have ever lived in council or social housing or been on the housing register
• Have ever lived in sheltered accommodation or experienced homelessness
• Experienced being in care at any point in your life
• Have been a refugee or asylum seeker
• Are from the African, South, East and South–East Asian, Middle East, Latinx or North African diaspora, or have experienced racism
• These are some common examples of challenging circumstances but there may be others. Everyone is welcome to apply.
• We do not discriminate because of race, colour, religion, gender or gender identity, sexual orientation or expression, age, disability or any other protected characteristic as outlined in the Equality Act 2010.

Safeguarding and right to work

Safeguarding children, young people and adults at risk: We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all of those that work with us to share this commitment. This position is eligible for an Enhanced DBS with a check of the Children’s/Adult’s Barred List.

Right to Work: We welcome applications from candidates already eligible to work in the UK or those that can apply for a visa granting permission to work in the UK that do not require sponsorship. You will be asked to share proof of this prior to receiving any offer of employment.

Application process

Closing date for applications: 5pm, 4th January 2026

Interview date: 14th January 2026

If you have questions about the role or the application process, please contact us.