Programme Administrator

Moorfields Eye Hospital NHS Foundation Trust; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in the City of Westminster is looking for a Programme Administrator. The successful candidate will provide high-quality administrative support within the MoorConnect Programme, acting as a key contact for staff and external organisations. Responsibilities include managing communications, preparing meeting documentation, and maintaining filing systems. Exceptional organizational and communication skills are essential for success in this dynamic role, which offers opportunities for personal development and flexible working arrangements.

Benefits

Salary including High-Cost Area Supplement

Opportunity to join the NHS Pension Scheme

Free 24/7 independent counselling service

Learning and development opportunities

Access to Blue Light Card and NHS Discount Schemes

Flexible working options

Qualifications

• Experience in providing administrative support in a dynamic environment.
• Proficiency in managing emails and maintaining electronic filing systems.
• Ability to handle confidential information with integrity.

Responsibilities

• Provide comprehensive administrative support to the MoorConnect Programme.
• Act as the first point of contact for internal and external enquiries.
• Prepare and organize meetings and take minutes for key engagements.

Skills

Communication skills

Organizational skills

Attention to detail

Initiative

Confidentiality

Job description

The post of Programme Administrator is to provide a comprehensive, high quality and confidential Programme administrative service within the MoorConnect Programme.

Key responsibilities include:

1. Act as first point of contact for staff and representatives of external organisations, dealing with all enquiries in a professional and courteous manner.
2. Provide an efficient, comprehensive and confidential administrative service to the MoorConnect Programme.
3. Manage and prioritise a busy workload for the Programme using a high level of initiative.
4. Demonstrate a high level of communication and interpersonal skills in dealing with a wide range of NHS staff and external agencies/organisations.
5. Plan, organise, prepare and distribute papers, and attend, take and circulate minutes for the following key meetings:
   1. MoorConnect Programme Board
   2. Sub-Group Board
   3. Readiness Steering Group
   4. Clinical and Operational Advisory Group
   5. Other groups on request
6. Support the Programme Manager and Programme Management Officer in the preparation for these meetings and to constantly monitor and reassess tasks in hand.
7. Prepare and follow up relevant actions after meetings and circulate as necessary.
8. Maintain accurate and up‑to‑date the Programme Generic Inbox and triage messages as required.
9. Develop and maintain effective electronic filing systems for the team.
10. Be proactive and use initiative to deal with urgent/important/confidential matters that have been notified to the office, ensuring clear communication and consultation with appropriate managers to enable appropriate decisions and actions to be made as soon as possible.
11. Produce correspondence on behalf of the Programme Director and Programme SROs.
12. Support Programme Communications on Programme Away Days and other Programme Events by completing specified tasks (e.g. catering booking, invitation sending, booking rooms).
13. Be responsible for the development and completion of assigned projects within agreed timescales and to initiate and follow through any research and investigation required for such projects.
14. Work independently as required, using initiative, setting own priorities and being accountable for own actions and decisions.
15. Provide a flexible approach to tasks and problem solving, and be prepared to take additional responsibilities and work to extended timescales as required.
16. Maintain a high degree of confidentiality and personal integrity.
17. Deliver against agreed objectives and PDP.
18. Perform other duties relevant to the post.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under‑represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work‑life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [email protected].

Join Moorfields Eye Hospital NHS Foundation Trust

At Moorfields, people's sight matters—and so do the people who make it possible. For over 200 years, Moorfields has been at the forefront of ophthalmic care, research, and education. With more than 2,300 dedicated team members and over 700,000 patients seen annually across our City Road site and 22 networked sites, we are proud to be a global centre of excellence.

We're also a vibrant community where kindness, equity and excellence shape every aspect of our work. Whether it's pioneering research through our partnership with UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre or training the next generation of global eye care leaders, we're united by one mission‑delivering world‑class eye health, sustainably and at scale.

And we're just getting started. Construction is well underway on our groundbreaking new centre in Camden, a joint initiative between Moorfields Eye Hospital, UCL Institute of Ophthalmology and Moorfields Eye Charity. This modern, flexible facility will bring together eye care, research, and education under one roof—enabling transformative innovation and collaboration like never before.

Could you be part of this future? Make us more.

Benefits

• Salary including High‑Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation
• And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.