Program Services Assistannt II

Dallas College; Dundee; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

None

Job summary

Dallas College is seeking staff for on-site roles to support students and programs. The position involves assisting with enrollment, preparing reports, and coordinating grant-related services.

You will handle inquiries, maintain confidential records, and ensure compliance with district policies while delivering strong customer service across the Dallas College community. Position requires a High School Diploma and relevant experience; bilingual skills are a plus.

Qualifications

• High School Diploma required; four years of experience preferred.
• Experience in customer service and MS Office products is a plus.
• Proven ability to manage records, reports, and student data.

Responsibilities

• Serve as primary resource for students with enrollment information.
• Coordinate preparation of special reports and data summaries.
• Screen calls, manage mail, and requisition supplies.
• Integrate grant/program services with college operations.
• Maintain confidential student and program files and evaluations.
• Monitor budgets and perform bookkeeping tasks.
• Plan and manage day-to-day activities of part-time staff and volunteers.
• Assess prospective student eligibility and assist with program requirements.
• Communicate effectively with internal and external stakeholders.
• Deliver excellent customer service and complete required training.

Skills

Data access

Student assessment

Customer service

Confidentiality

Organizational skills

Policy adherence

Recruitment

Communication

Education

High School Diploma

Tools

MS Office

Job description

Weekly Work Hours

19.5

Compensation Range

N03-Hourly

Hourly Rate

$24.47 Hourly

FLSA

United States of America (Non-Exempt)

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Staff

All positions are considered on-site roles. After six months of employment, employees may have the opportunity to apply for a hybrid work schedule. Academic positions (Faculty) require on-campus presence, even if the role involves teaching online classes, in accordance with state law.

POSITION SUMMARY

Provides assistance to the director and/or program coordinator in planning, developing, and the general operation of a specific grant and/or a specific district-based program.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to utilize computer technology to access data, maintain records, generate reports.

• Able to assist students with assessment, course selection, and progress monitoring.

• Provides excellent customer service to students and clients.

• Ability to maintain confidentiality regarding content of all programs, child, family and staff records.

• Must have strong organizational skills, ability to multi-task, detail-oriented approach to work, strong decision-making skills, good follow-up, ability to complete tasks.

• Able to adhere to the district, college and department policies, procedures, and practices.

• Must be able to recruit prospective students from the general college population to meet specific grant/program requirements.

• Excellent oral and written communication skills in order to effectively interact with individuals within the Dallas College community.

• Strong knowledge and experience providing effective customer service.

PHYSICAL REQUIREMENTS

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities. Occasionally may be required to lift and carry materials weighing up to 10 pounds.

MINIMUM KNOWLEDGE AND EXPERIENCE

• High School Diploma plus four (4) years of experience.
• Bilingual preferred.
• Experience in customer service and MS products is a plus

*** Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Primary resource person for students; provides program information, and enrollment process to current and prospective students.

• Assists the director/program coordinator in coordinating and preparing special reports, answers requests for information, which may include compiling and summarizing data from files/records.

• Screens calls, visitors, and mail; requisitioning supplies and equipment; composing correspondence, verifying operating reports for accuracy and implementing changes where required.

• Coordinates the integration of various grant/program services with existing college services.

• Maintain complex division files including highly confidential information about students, and evaluations profile (IAP, GPA, and financial aid needs).

• Interacts with District Resource Development staff to stay abreast of reporting needs and documentation requirements.

• Performs bookkeeping functions and monitors allocated budgets.

• Plan, coordinate and manage day-today activities of a staff largely comprised of part-time employees, students, tutors and/or volunteers.

• Analyzes prospective student eligibility based on program requirements.

• Utilizes excellent communication skills and the ability to interact with internal/external stakeholders and constituents within the Dallas College community network.

• Provide excellent customer service.

• Completes required Dallas College Professional Development training hours per academic year.

• Performs related duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

Applications Deadline

October 3, 2026