Program Quality Manager

Preligens; Burnley; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global aerospace leader in Burnley seeks a Program Quality Manager to lead customer quality activities and ensure high-quality product delivery. Ideal candidates will have experience with quality standards, excellent interpersonal skills, and the ability to manage quality processes effectively. The role offers a hybrid working option and exceptional company benefits including flexible working and team-building events.

Benefits

Relaxed dress code on Fridays

Support for flexible working

Safran referral scheme

Hybrid working option

Electric car charging points on site

Team-building events

Qualifications

• Experience of working within quality standards (EN 9100) & Regulations (EASA Part 21) in an aerospace or automotive environment is ideal.
• Good knowledge of applicable products and applications (Nacelle).
• Experience of internal/external audits.
• Ability to present/influence and maintain relationships with senior stakeholders.
• Experience with key quality tools (SPC, FMEA, 8D, Six Sigma).
• Excellent analytical and problem solving skills.
• Excellent communication, presentation, inter-personal and IT skills.
• Pragmatic approach to organising, planning and meeting timelines for reports and customer focus.
• Motivated and able to work under pressure.
• HNC or HND/Degree in a relevant engineering discipline or equivalent experience.
• Formal quality qualification and eligibility for IQA membership is beneficial.
• Working knowledge of French (written and spoken) is beneficial but not essential.

Responsibilities

• Organise and present the Customer Quality Reviews.
• Prepare and update DAMAs in support of quality escapes.
• Call and chair DAMA meetings to track progress.
• Participate in Airworthiness Meetings in support of DAMAs; act as the Customer Quality focus.
• Prepare all Customer quality process documentation (e.g., Quality Plans) and ensure transmission of Customer Quality issues to the Operational Quality Manager.
• Ensure the cosmetic quality of delivered products.
• Support Customer audits; provide weekly and monthly reporting of Customer Quality KPIs.
• Review all Customer Quality documents and requirements; work collaboratively with peers.
• Provide excellent quality products and service to stakeholders; meet laid down objectives.
• Organise internal/external quality audits and Customer Quality Reviews.
• Address Customer feedback/complaints and identify areas for cost reduction and profit maximisation.
• Manage the Programme Quality financial budget prudently.
• Identify and escalate risks related to product or people safety using company tools.

Job description

Program Quality Manager

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Overview

Safran Nacelles is a worldwide leader in aircraft engine nacelles. Our products and services equip all aircraft types; regional, business, short, medium and long range commercial aircraft. Our expertise covers nacelle design, manufacturing, integration, maintenance and services. We were voted the 28rd best worldwide employer in 2022 by Forbes. Our site in Burnley provides employment to almost 700 people and we are proud to be one of the largest private sector employers in Burnley.

Our Four People Fundamentals underpin life at Safran, and our culture is built on: promoting diversity and inclusion; developing skills and building opportunities; creating a trustworthy workplace; promoting collaboration and mutual support.

What will I be doing? This role focuses on leading customer quality activities and ensuring delivery of high-quality products and service to stakeholders.

Responsibilities

• Organise and present the Customer Quality Reviews
• Prepare and update DAMAs in support of quality escapes
• Call and chair DAMA meetings to track progress
• Participate in Airworthiness Meetings in support of DAMAs; act as the Customer Quality focus
• Prepare all Customer quality process documentation (e.g., Quality Plans) and ensure transmission of Customer Quality issues to the Operational Quality Manager or Supplier Quality Assurance Manager for timely resolution
• Ensure the cosmetic quality of delivered products
• Support Customer audits; provide weekly and monthly reporting of Customer Quality KPIs through the QA dashboard
• Review all Customer Quality documents and requirements; work collaboratively with peers and other functions
• Provide excellent quality products and service to stakeholders; meet laid down objectives
• Organise internal/external quality audits and Customer Quality Reviews
• Address Customer feedback/complaints and identify areas for cost reduction and profit maximisation
• Manage the Programme Quality financial budget prudently
• Identify and escalate risks related to product or people safety using company tools and processes

Qualifications & Requirements

• Experience of working within quality standards (EN 9100) & Regulations (EASA Part 21) in an aerospace or automotive environment is ideal
• Good knowledge of applicable products and applications (Nacelle)
• Experience of internal/external audits
• Ability to present/influence and maintain relationships with senior stakeholders
• Experience with key quality tools (SPC, FMEA, 8D, Six Sigma)
• Excellent analytical and problem solving skills
• Excellent communication, presentation, inter-personal and IT skills
• Pragmatic approach to organising, planning and meeting timelines for reports and customer focus
• Motivated and able to work under pressure
• HNC or HND/Degree in a relevant engineering discipline or equivalent experience
• Formal quality qualification and eligibility for IQA membership is beneficial
• Working knowledge of French (written and spoken) is beneficial but not essential

What’s my next step?

Please apply by uploading a CV, and if your experience matches what we’re looking for, one of our recruitment team will call you.

Benefits & Diversity

Exceptional Company Benefits:

• Relaxed dress code on Fridays
• Support for flexible working
• Safran referral scheme – refer someone for a job and you may qualify for a £1,000 reward
• Hybrid working option
• Electric car charging points on site
• Enter a draw to win a Burnley Football Club hospitality match day experience
• Line manager leadership conference every 6 months
• Fully funded quarterly site team-building events

Diversity & Inclusion: We want Safran Nacelles to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We’re committed to building a strong, diverse workforce and making Safran Nacelles an inclusive place to work.

Company Information

Safran is an international high-technology group operating in aviation, defense and space. Its core purpose is to contribute to a safer, more sustainable world. Safran has a global presence with 100,000 employees and 27.3 billion euros in 2024 sales.

Safran Nacelles designs, integrates and provides support and after-sales service for aircraft nacelles and is a global leader in the market for commercial aircraft with more than 100 seats, business and regional aircraft.

Location

Bancroft Road, BB10 2RZ
Burnley
England United Kingdom