Program Manager (Vice President)

Citi; Belfast City District; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work

Base salary

Generous holiday entitlement

Private medical insurance

Pension plan

Parental leave

Employee discounts

Learning resources

Job summary

Citi Belfast seeks a Vice President Program Manager to lead transformation initiatives across Markets Operations. You will manage plans, deliverables and stakeholders, ensuring strong governance and value delivery.

The role requires PM maturity, business analysis capability, and global cross‑functional collaboration. Hybrid work model with competitive base salary and extensive benefits, including holidays, private medical insurance, pension and professional development.

Qualifications

• Significant experience delivering transformation programs within a fast-paced large global financial services firm (operations, risk or technology preferred).
• Certification in program management methodologies (Six Sigma, Agile, Lean, Prince2, PMP) is highly desirable.
• Excellent analytical, data management and problem-solving skills with ability to document findings and proposals clearly.

Responsibilities

• Lead assigned transformation programs, develop plans, track deliverables, and manage stakeholder expectations.
• Define program scope with a solid business case, cost-benefit analysis and KPIs.
• Communicate status and risks to sponsors, drive working groups, forums and workshops.
• Build strong relationships with business and technology stakeholders as a SME for senior leaders.

Skills

Program management

Stakeholder engagement

Analytical skills

Communication

Risk management

Independent judgment

Education

Six Sigma

Agile

Lean

Prince2

PMP

Tools

Excel

PowerPoint

JIRA

Confluence

Job description

Role Overview

The Vice President Program Manager will be instrumental in leading and supporting change initiatives across one or more Markets Operations projects. This role demands a blend of robust project management and business analytical skills to drive transformation collaboratively with global operations and technology partners. A strong understanding of Markets products, operational processing, and disciplined project management practices is essential.

What You'll Do

• Manage assigned projects, including developing plans, tracking deliverables, performing analysis, ensuring adherence to documentation standards, and managing stakeholder expectations.
• Partner with stakeholders to define program scope, ensuring requirements are strategic, clearly documented, understood by all, and supported by a business case, cost-benefit analysis, tangible benefits, and KPIs.
• Proactively communicate status, issues, resolutions, and risks to sponsors and key stakeholders, actively participating in and driving working groups, senior forums, and workshops.
• Cultivate and maintain strong relationships with business and technology stakeholders, serving as a subject matter expert for senior leaders and team members.
• Implement best practices to simplify and standardize processes, controls, and workflows, ensuring global consistency.
• Lead the identification and resolution of issues, including those extending beyond immediate workstream remits.
• Support stakeholders throughout the program lifecycle, including testing and operational readiness planning.
• Facilitate and deliver change to effectively reduce the firm's risk profile.
• Drive adherence to Citi's PM standards, processes, procedures, methods, and delivery standards.
• Exhibit sound judgment in assessing risk when making business decisions, safeguarding Citigroup's reputation, clients, and assets by ensuring compliance with laws, rules, and regulations, adhering to policy, upholding ethical conduct, and transparently escalating and managing control issues.

What We Need From You

• Significant experience delivering transformation programs within a fast‑paced, large global financial services firm (ideally within operations, risk, or technology).
• Exceptional Program Management skills, with specialized certifications (e.g., Six Sigma, Agile, Lean, Prince2, PMP) highly desirable.
• Strong organizational and multitasking abilities, with flexibility to manage multiple tasks and changing priorities in a dynamic environment.
• Excellent analytical, data management, and problem‑solving skills, with the ability to clearly document findings and proposals using tools such as Excel, PowerPoint, JIRA, and Confluence.
• Superior verbal, written, and presentation skills; demonstrated ability to effectively communicate technical and business issues/solutions across all organizational levels.
• Ability to exercise independent judgment/autonomy and operate with minimal direct supervision.
• Proven experience in stakeholder engagement, including leading and driving working groups with senior stakeholders.
• Experience with FX products and an understanding of regulatory change in financial services is desirable.
• Fully knowledgeable in day‑to‑day product/process activities; basic understanding of the firm's businesses and economics; expected to be a subject matter expert in one or more specific skill sets.
• Comprehensive understanding of how individual contributions integrate to achieve business objectives.

What We Can Offer You

We work hard to have a positive financial and social impact on the communities we serve. We put our employees first and provide the best‑in‑class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (annually reviewed), and enjoy a host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays, increasing with tenure
• A discretionary annual performance related bonus
• Private medical insurance packages to suit your personal circumstances
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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