Program Manager - Marketing Operations

Traveltechessentialist; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading travel technology company is seeking a Program Manager in Marketing Operations to enhance project management and internal communications. You will support a global marketing team with process management, stakeholder collaboration, and strategic initiatives. The ideal candidate has strong project management skills, exceptional communication abilities, and is comfortable with digital collaboration tools. This role offers a full benefits package and opportunities for career growth.

Benefits

Full benefits package

Exciting travel perks

Flexible work model

Career development resources

Qualifications

• Strong project and stakeholder management skills; able to juggle multiple initiatives.
• Excellent writing and communication ability; clear and credible across all levels.
• High discretion and sound judgment; comfortable handling sensitive information.
• Confident, personable presence; enjoys connecting people.
• Initiative, curiosity, and an instinct for when to push and when to listen.

Responsibilities

• Partner with the Business Strategy team to manage transformation initiatives.
• Support rollout of new processes and ensure effectiveness.
• Coordinate project milestones to keep stakeholders aligned.
• Lead internal communications for the IM&C team.
• Build relationships across marketing and leadership teams.

Skills

Project management

Stakeholder management

Writing and communication

Discretion and judgment

Initiative

Tools

PowerPoint

Slack

Smartsheet

SharePoint

Figma

Job description

Program Manager - Marketing Operations

• United Kingdom - London
• Corporate Solutions
• Full-Time Regular
• 11/25/2025
• ID # R-99318

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to the team

This role sits at the heart of Expedia Group’s Integrated Marketing & Creative (IM&C) organisation, supporting the SVP and Senior Manager, Business Programs in driving alignment, communication, and operational excellence across a global marketing team.

You’ll be both a connector and an orchestrator, ensuring our people, processes, and programs run smoothly while helping shape how IM&C communicates, operates, and shows up across the company.

It’s a role for a self‑starter who thrives in complexity, loves bringing structure to moving parts, and can balance discretion with approachability.

In this role you will focus on

1. Process & Program Management

• Partner with the Business Strategy & Ops team to manage cross‑functional transformation initiatives that strengthen how marketing operates.
• Support the rollout of new processes, frameworks, and operating models, ensuring they’re understood, adopted, and working effectively.
• Coordinate project milestones, actions, and communications to keep stakeholders aligned and accountable.
• Gather inputs, document decisions, and help maintain clarity across high visibility programs and initiatives that connect all teams within IM&C.
• Champion a culture of process excellence — promoting consistency, accountability, and continuous improvement.

2. Internal Communications & Engagement

• Lead day‑to‑day internal communications for the IM&C team — managing the comms calendar, gathering updates across teams, ensuring leadership alignment, and sharing information clearly, warmly, and with a constructive tone.
• Coordinate recurring team meetings — including All Hands, Learning Moments, and other annual touchpoints— ensuring each session is well‑structured, efficiently run, and clearly documented.
• Act as the voice of the team: personable, credible, and trusted to bring the organisation together.

3. Stakeholder Management & Partnership

• Build strong relationships across marketing, operations, and leadership teams to ensure smooth collaboration.
• Support drafting and coordinating updates, reports, and presentations that help leadership stay informed and confident in marketing progress.
• Partner on building and maintaining a structured communications framework between marketing leadership and senior executives at Expedia Group, beyond IM&C.
• Manage upward and downward communications with discretion, tact, and sound judgment.
• Anticipate needs, flag risks early, and step in to keep momentum when things stall.

Experience & Qualifications

• Strong project and stakeholder management skills — able to juggle multiple initiatives seamlessly, work independently, and prioritise with clarity and discipline.
• Excellent writing and communication ability — clear, concise, and credible across all levels.
• High discretion and sound judgment; comfortable handling sensitive information.
• Confident, personable presence — you enjoy connecting people and making work feel human.
• Initiative, curiosity, and an instinct for when to push, when to listen, and when to just get it done.
• Comfort with PowerPoint and digital collaboration tools (Slack, Smartsheet, SharePoint, Figma).

Why This Role?

You’ll be the voice and connective tissue of a global marketing organisation in transformation — close to leadership, deeply embedded in the creative engine, and trusted to make complexity feel seamless. It’s part storytelling, part orchestration, part diplomacy and your work will be visible at the highest levels of Expedia Group.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award‑winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.