Program Manager in Birmingham

Energy Jobline ZR; Birmingham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading energy job board in the UK seeks a Senior Program Manager experienced in CCaaS implementation. The role focuses on leading Genesys Cloud projects and requires strong technical and leadership skills. Candidates should have over 10 years of experience and relevant certifications. This position offers the opportunity to engage with complex projects in a dynamic environment.

Qualifications

• Proven track record of leading large-scale implementations of CCaaS platforms.
• Experience in a Program Manager or Senior Project Manager role focused on technology transformation.
• Strong knowledge of contact centre technologies and ability to collaborate with engineers.

Responsibilities

• Lead the implementation of a Genesys Cloud solution as a senior-level Program Manager.
• Oversee large-scale project deliverables in the UK's business environment.
• Ensure compliance with relevant regulatory and compliance requirements.

Skills

Extensive CCaaS Experience

Program Management

Technical Acumen

Soft Skills

UK Market Knowledge

Certifications

Education

Professional certifications such as Prince2, PMP, or Agile certifications

Job description

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

Program Manager - Telecom Experience

Genesys Cloud Implementation (UK) with CCaaS Experience

This Job Description is for a senior-level Program Manager to lead the implementation of a Genesys Cloud solution. The ideal candidate will have extensive experience with Contact Centre as a Service (CCaaS) platforms, with a focus on delivering complex, large-scale projects in the UK.

Required Skills and Experience:

• Extensive CCaaS Experience: Proven track record of leading multiple, large-scale implementations of a Contact Centre as a Service (CCaaS) platform. Direct experience with Genesys Cloud is highly , but significant experience with platforms such as Amazon Connect, NICE CXone, or Five9 is also highly relevant. Any AI orchestration execution in the project would be added advantage.
• Program Management: Demonstrable experience in a Program Manager, Senior Project Manager, or similar leadership role, with a focus on technology transformation projects.
• Technical Acumen: Strong technical knowledge of contact centre technologies, including IVR, omnichannel routing, voice/digital channels, and API integrations. The ability to speak the same as engineers and developers is crucial.
• Soft Skills: Excellent leadership, communication, and interpersonal skills. Must be a natural problem-solver with a collaborative and results-driven approach.
• UK Market Knowledge: A solid understanding of the UK business environment, including relevant regulatory and compliance requirements (e.g., GDPR).
• Certifications: Professional certifications such as Prince2, PMP, or Agile certifications (e.g., Certified ScrumMaster) are highly desirable. Genesys Cloud certifications are a significant plus.

Desirable Qualifications:

• Experience with Workforce Management (WFM), Quality Management (QM), and Analytics tools within a CCaaS environment.
• Familiarity with cloud-based architectures and security best practices.
• Experience managing global or multi-country implementations.

Min experience: 10+ yrs of experience.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.