Program Manager

Freelancingforgood; Remote; GBP 60,000 - 80,000; Part time

Job summary

A non-profit organization is seeking a Program Manager to manage Leadership and Entrepreneurship Programs from onboarding to alumni engagement. The candidate will oversee program delivery, coordinator relationships, and ensure participant success. Ideal for someone with strong project management skills, experience with virtual programs, and a commitment to empowering women leaders. This remote position offers a dynamic work environment focused on social impact.

Qualifications

• 2+ years’ experience in program/project management or related fields.
• Demonstrated experience managing virtual programs across time zones.
• Experience with women's empowerment, leadership or training coordination.

Responsibilities

• Manage the end-to-end delivery of Leadership and Entrepreneurship Programs.
• Create and maintain detailed program calendars and run sheets.
• Support participants from onboarding to alumni engagement.

Skills

Community building

Project management

Communication

Digital tools proficiency

Data interpretation

Education

Bachelor's degree in relevant field

Tools

Zoom/Google Meet

Google Workspace

Job description

Pan African Women Empowerment Network (PAWEN) is looking for a Program Manager.

Overview:

• Freelance contract
• Language: English
• Location: Anywhere (Remote)
• Salary: not applicable
• Applications closing: until filled

Job Description

The Program Manager – Leadership and Entrepreneurship Programs will own the end-to-end management and delivery , from participant onboarding through to alumni engagement.

You will be responsible for:

• Designing and managing a seamless learning journey across both
  programs
• Coordinating facilitators, mentors and partners
• Ensuring participants engage fully and meet program requirements
• Managing live virtual sessions and learning platforms
• Capturing and organising content (recordings, resources, data)
• Leading post-program reviews and continuous improvement

This is a hands-on, operational and relationship-driven role for someone who loves structure, people, and impact.

Responsibilities

Program Design & Delivery

• Lead the end-to-end program delivery of Leadership and Entrepreneurship Programs – from planning, onboarding, weekly execution, to completion and transition into alumni communities.
• Create and maintain detailed program calendars, run sheets and checklists for each cohort.
• Coordinate live virtual sessions (e.g. masterclasses, mentorship sessions,
  panel discussions), including:
  • Scheduling sessions and sending invites
  • Managing Zoom/Teams/other platforms
  • Moderating live sessions (intros, Q&A, polls, chat, timekeeping)
  • Troubleshooting basic tech issues during sessions
• Ensure all learning resources (slides, templates, assignments, case studies) are organised, up-to-date and easily accessible to participants.
• Manage the setup, moderation and storage of learning sessions and materials across platforms (LMS, Google Drive, Zoom cloud, etc.).

Participant Experience & Community Management

• Manage the end-to-end learning experience of participants from
  onboarding to alumni stage:
  • Welcome communications, orientation sessions and FAQs
  • Clear guidance on expectations, time commitments and platforms
  • Regular check-ins and reminders to keep participants on track.
• Track participation and compliance with learning requirements (attendance, assignments, projects), and follow up with participants where needed.
• Build a supportive, inclusive community culture across cohorts:
  • Facilitate introductions, peer circles and group discussions
  • Encourage sharing wins, questions and resources
  • Respond to questions and elevate issues as needed.
• Manage alumni engagement for both programs, keeping communities active and connected to PAWEN’s wider ecosystem.

Stakeholder & Facilitator Management

• Serve as the primary point of contact for facilitators, mentors, guest speakers and partner organisations.
• Coordinate session logistics (timing, briefs, tech checks, materials) and ensure facilitators are fully prepared.
• Capture and share feedback from participants to facilitators and partners in a constructive way.
• Maintain strong professional relationships with external stakeholders and represent PAWEN’s values in all interactions.

Content, Recording & Knowledge Management

• Oversee the recording, editing and uploading of program sessions to platforms such as YouTube or the program’s private content library.
• Ensure all recordings are correctly titled, tagged and stored for easy access and future use.
• Work with the team (or vendors) to create simple edits where needed (trimming, intro/outro, basic branding).
• Maintain a structured content repository (slides, templates, toolkits, recordings) for each program that can be reused and improved over time.

Social Media & Brand Collaboration

• Collaborate with the social media and marketing team to:
  • Share participant stories, testimonials and key session highlights
  • Curate program-related content (quotes, clips, carousels, threads) that enhances visibility and brand positioning of SheSuite Africa and OnboardHer
  • Promote application calls, milestones, graduation events and partner announcements.
• Provide timely input and program insights to support compelling campaigns and content.

Monitoring, Evaluation & Continuous Improvement

• Track key program metrics (applications, enrolments, attendance, completion, satisfaction, NPS, etc.).
• Design and run post-session and post-program surveys; gather qualitative and quantitative feedback.
• Lead the post-program review for each cohort, documenting what worked, what didn’t and recommendations.
• Implement iterative improvements in collaboration with PAWEN leadership (e.g. refining curriculum flow, improving communications, adjusting schedules, enhancing tech stack).
• Prepare simple program reports and presentations for internal and external stakeholders.

Role Requirements

Education & Experience

• Bachelor’s degree in any relevant field (e.g. Business, Social Sciences, Education, Communications, Project Management) – or equivalent experience.
• 2+ years’ experience in at least one of the following:
  • Program / project management (preferably in education, leadership, HR, or social enterprise spaces)
  • Learning & development / training coordination
  • Community or cohort-based program management.
• Demonstrated experience managing virtual programs or events across multiple time zones is a strong advantage.
• Exposure to leadership development, women’s empowerment, board governance, or talent development is highly desirable.

Skills & Competencies

• Proven ability to build and nurture communities – comfortable engaging with mid- to senior-level professionals.
• Strong project and time management skills; able to manage multiple cohorts and moving parts at once.
• Excellent communication skills (written and spoken) with the ability to speak confidently during live sessions and write clear, friendly participant communication.
• Confident using digital tools such as:
  • Zoom/Google Meet
  • Google Workspace / Office 365
  • Learning platforms, community tools (Google Classroom, WhatsApp)
  • Basic familiarity with YouTube Studio for managing content uploads.
• Detail-oriented with a bias for structure and follow-through.
• Data-aware: able to track and interpret basic program metrics and turn feedback into action.
• Comfortable working in a fast-paced, entrepreneurial, remote environment.

Personal Attributes

• Deep alignment with PAWEN’s mission of empowering African women leaders.
• Empathetic and people-centred, yet firm when it comes to accountability and deadlines.
• Proactive problem-solver who can stay calm during live sessions when issues arise.
• Culturally sensitive and able to work with women from diverse African countries and sectors.
• Willingness to work on Saturdays aligned with program schedules.

How to apply?

To apply for this role, please fill in the application form.