Program Manager

Clario; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global clinical research organization in the United Kingdom is seeking a Program Manager, eCOA, to manage client relationships and ensure project delivery excellence. The candidate will support project teams, monitor progress, and develop problem-solving strategies to address client needs. Ideal candidates will have a Bachelor's degree and significant experience in project management, particularly in the pharmaceutical field, with eCOA experience being highly desirable.

Benefits

Competitive compensation

Private medical insurance

Pension scheme with employer contributions

Generous annual leave

Flexible working arrangements

Qualifications

• 4–8 years of experience in the pharmaceutical or related field.
• Experience in eCOA considered highly desirable.
• Demonstrated ability to mentor staff and influence decisions.

Responsibilities

• Ensure consistency of delivery across programs by communicating requirements.
• Monitor study timelines and financial components.
• Develop problem-solving strategies to address customer issues.

Skills

Project management

Organizational skills

Interpersonal skills

Time management

Excellent communication

Microsoft Office proficiency

Education

Bachelor’s degree

Job description

Join Clario and help transform lives by unlocking better evidence. As a Program Manager, eCOA, you will maintain key client relationships and ensure delivery excellence across assigned programs. This role provides client-specific support and direction to project teams, driving high-quality, on‑time, and on‑budget services while promoting exceptional customer experience.

What We Offer

• Competitive compensation
• Private medical insurance and life assurance
• Pension scheme with employer contributions
• Generous annual leave and wellbeing programmes
• Flexible working arrangements

What You’ll Be Doing

• Ensure consistency of delivery across programs by setting standards, sharing lessons learned, and communicating client‑specific requirements to internal teams
• Serve as a member of Oversight/Operations Committees for assigned clients
• Partner with clients and internal teams to review study risks, mitigation plans, and opportunities for improved delivery, profitability, and client satisfaction
• Monitor study timelines and financial components across assigned accounts
• Identify and escalate potential study risks and implement mitigation strategies
• Manage internal/external negotiations and foster collaboration for efficient resource use and timely delivery
• Develop problem‑solving strategies to address customer issues and maintain issue tracking for timely resolution
• Monitor and report program‑level KPIs as needed
• Attend operational and governance meetings with customers (in‑person and remote)
• Support cross‑trained team members and contribute to strategic decision‑making
• Present services at Investigator Meetings, Site Initiation Meetings, and other sponsor‑related meetings
• Assist with training plans and onboarding new Project Management team members

What We Look For

• Bachelor’s degree and proven project management experience within the industry
• 4–8 years of experience in the pharmaceutical or related field, with emphasis on project management
• eCOA experience considered highly desirable
• Knowledge of the drug development process
• Strong organisational, interpersonal, and time management skills
• Excellent verbal and written communication skills in English
• Proficiency in Microsoft Office tools
• Ability to travel up to 20% (valid passport required)
• Demonstrated ability to mentor staff and influence strategic decisions

At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life‑changing therapies to patients faster.