Program Director

WCG Clinical, Inc.; Dover; On-site; GBP 80,000 - 124,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Dental and vision

Job summary

WCG is seeking a Program Director to oversee multiple client relationships and govern service delivery across projects. You will develop KPIs, provide strategic leadership, and ensure seamless integration of WCG solutions to meet client needs.

Required are 10+ years in program management, CFR Part 11 experience, and strong cross-functional leadership. PMP a plus and MS Office proficiency. This role offers a competitive USD salary and opportunities across One WCG.

Qualifications

• 10+ years of program management experience with a proven record of successful delivery.
• 5+ years of experience with CFR Part 11 compliance in pharmaceutical projects.
• 3+ years of experience in account management/client relationship management.
• Background in Clinical Research and technology preferred.
• Excellent interpersonal and organizational skills with cross-functional communication.
• Ability to lead through influencing and negotiating.
• Strong planning, budgeting, reporting and risk management.
• Proficient with MS Office and project tools.

Responsibilities

• Prepare annual operational plans, reports and executive briefs for client programs.
• Plan, schedule and manage periodic client governance meetings as defined per client.
• Manage all SLAs, governance agreements and required reporting for clients.
• Set objectives and track progress, setbacks and overall performance.
• Communicate program status to client and WCG executive stakeholders.
• Coordinate cross-functional staffing and program oversight.
• Maintain documentation, reports and plans to ensure accuracy.
• Provide strategic leadership while directing client programs.
• Assess and manage program risks with operations for action.
• Track, analyze and report program results and ROI to customers.
• Support sales during onboarding with deck prep and client Q&A.
• Serve as SME to the sales team.
• Other duties as assigned by supervisor.

Skills

Program management

Client relationship management

Cross-functional leadership

Communication skills

Negotiation

Project management

Leadership

Budgeting

Education

Bachelor's degree

PMP Certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Adobe

Visio

Microsoft Project

Job description

About WCG

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

Why WCG

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What we offer:

Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts

Resources that support your whole life – Employee assistance programs and work/life balance tools

Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support

Time to recharge – Paid holidays, vacation, and sick time

Pathways forward – Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

Job Summary

The Program Director is accountable for the overall management of assigned WCG client relationships, as well as the coordination and governance of those partnerships. This role will be responsible to provide program oversight and develop Key Performance Indicators (KPI’s) to ensure our WCG solutions meet our customers’ needs. The Program Director will also assist with building a foundation and unifying the integration of our service delivery to provide the customer with seamless service experience.

ESSENTIAL DUTIES/RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The accountabilities listed below are representative of the knowledge, skills, and/or ability required.

• Prepare annual operational plans, reports and executive briefs for our WCG customer programs.

• Plan, schedule and manage periodic client governance meetings as defined per client.

• Manage all Service Level Agreements (SLA’s), Governance Agreements, and required reporting for clients.

• Set objectives & goals for the program and track progress, setbacks, and overall performance.

• Manage relationship and communicate program status to client and WCG executive stakeholders.

• Responsible for the coordination and oversight of cross-functional staffed programs

• Maintain processes to ensure program documentation, reports and plans are relevant, accurate and complete.

• Provide strategic vision and strong leadership while directing WCG client programs.

• Assess and manage program risks while collaborating with operations to enact plans of action

• Track, record, compile and analyze program results and performance data.

• Provide strategic support to both sites and sponsors, serving as a liaison to ensure cross-functional performance and Return on Investment (ROI) to our customers.

• Attendance and punctuality are essential functions of the position.

• Support the sales team and operations throughout the sales and onboarding life cycles (i.e., presenting on sales calls, supporting deck preparation, liaising with sales to compile answers to client questions, etc.)

• Serve as a subject matter expert when called upon by the sales team.

• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

EDUCATION REQUIREMENTS

• Bachelor’s degree preferred

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS

• Project Management Professional (PMP) Certification a plus.

QUALIFICATIONS/EXPERIENCE

• 10+ years of program management experience with a proven record of accomplishment of successful delivery with customer impact, in leading and managing teams, meeting with customers to gather, analyze and assess requirements, and coordinating and managing multiple programs & efforts simultaneously.

• 5+ years of experience working on pharmaceutical industry projects requiring 21 Code of Federal Regulations (CFR) Part 11 Compliance.

• 3+ years of experience in Account Management/Client Relationship Management.

• Background in Clinical Research and technology preferred.

• Excellent interpersonal & organizational skills and able to effectively communicate with cross-functional teams and at all levels of the organization.

• Ability to lead through influencing and negotiating.

• Must be able to organize diverse activities in a changing fast-paced environment.

• Solid conflict resolution, problem solving, and decision-making skills.

• Strong aptitude for conceptual & critical thinking, project management and business awareness.

• Proven ability to work independently and as a team member.

• Proficient in developing plans & budgets, as well as, tracking, planning capacity and reporting.

• Proficient knowledge of Microsoft Office, specifically Word, Excel, Access and PowerPoint as well as Adobe, Visio and Microsoft Project and the ability to produce detailed reports and presentations using these tools.

SUPERVISORY RESPONSIBILITIES

None

TRAVEL REQUIREMENTS

10% to 20%

Pay Range

USD $106,830.00 - USD $166,000.00 /Yr.

EEOC Statement

WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans' Readjustment Act and Section 503 of the Rehabilitation Act. We promote a "One WCG" culture where all are welcome, respected, valued, and empowered to make a difference every day to advance clinical research.