Program Delivery & Adoption Lead

Roche; Welwyn; On-site; GBP 70,000 - 100,000; Full time

Job summary

Roche in Welwyn, United Kingdom, seeks an experienced professional to drive program and project execution with strong change management to embed initiatives into business-as-usual operations in the biotech/pharma landscape.

The role bridges technical, operational, and business boundaries, delivering solution adoption across departments and ensuring milestones are met through effective stakeholder engagement and communication planning.

Qualifications

• Proven track record of leading cross-functional delivery and embedding business solutions.
• Strong background in change management, including stakeholder engagement, adoption planning, and resistance management.
• Excellent written and verbal communication skills with ability to synthesize complex information into clear narratives.
• Collaborative with influence and inclusion, capable of navigating ambiguity.
• Experience in biotech, pharma, or life sciences is valued.

Responsibilities

• Scope, plan, and execute project roadmaps to ensure solutions are adopted and drive value.
• Apply consistent project delivery standards, manage day-to-day delivery, cross-functional coordination, and deliverable development.
• Capture, track, and mitigate operational and timeline risks with accurate program documentation.
• Prepare data updates and progress metrics for executive governance bodies.
• Design and deploy solution adoption frameworks that embed deliverables into daily workflows.
• Perform impact assessments and map user journeys to address adoption barriers.
• Craft transparent communication plans and equip leaders to coach teams through transitions.

Skills

Project management

Change management

Cross-functional leadership

Communication

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This position is designed for an experienced professional with a demonstrated track record of both rigorous program and project execution and the change management required to drive solution adoption within the Biotech/Pharma landscape.

Disciplined program and project management, milestone tracking, and active execution are core to this role-as is the stakeholder alignment, change strategy, and communication planning required to embed outcomes into sustainable, business-as-usual operations. Both disciplines are essential to realizing the full value of any system, process, and ways of working initiative we deliver.

Please note: This position directly supports systems, process, and ways of working initiatives rather than molecule or drug development programs.

In this role, you will bridge technical, operational, and business boundaries, combining hands-on project delivery expertise with change management principles to ensure key initiatives hit milestones, overcome operational friction, and realize their intended business value.

Key Responsibilities

• Scope, plan, and execute project roadmaps to ensure business solutions are adopted and drive value within agreed timelines.
• Apply consistent project delivery standards, managing day-to-day delivery mechanics, cross-functional coordination, and deliverable development.
• Capture, track, and proactively mitigate operational, timeline, and execution risks while maintaining accurate program documentation.
• Prepare clear data updates and progress metrics for executive governance bodies to support grounded decision-making.
• Design and deploy solution adoption frameworks that seamlessly embed deliverables into daily operational workflows across impacted business units.
• Perform impact assessments, map user journeys, and address adoption barriers to ensure the end-user voice shapes project planning.
• Craft transparent communication plans and equip functional leaders with narratives and tools to coach their teams through transitions.

Who You Are

• You are a results-oriented leader who brings both the delivery discipline to keep complex initiatives on track and the change management capability to ensure those initiatives are genuinely embedded into the way people work.
• Proven track record of leading cross-functional delivery and embedding business or operational solutions in clinical development, medical affairs, or technology sectors.
• Strong background in change management, including stakeholder engagement, impact assessments, adoption planning, and resistance management.
• Excellent written and verbal communication skills, with a demonstrated ability to synthesize complex project information into clear narratives for diverse audiences.
• Collaborative mindset with strong influence and connection skills, enabling you to gain alignment, navigate ambiguity, and foster an environment of trust and inclusion.
• Continuous, curious learner who actively seeks feedback, applies modern project and change management methodologies, and shares best practices across teams.
• Experience or skills in data and technology applications within biotech, pharma, or life sciences is highly valued.

Where pay transparency applies...

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Welwyn. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exha