Profit Protection Compliance Manager - Stadium of Light (Sunderland)

Delaware North; Otterburn; On-site; GBP 42,000; Full time

Job summary

A leading hospitality services provider is seeking a Profit Protection Compliance Manager for their Match Day team at the Stadium of Light in Sunderland. This role involves ensuring compliance with policies and health & safety guidelines, managing security incidents, and delivering performance improvements. Ideal candidates should have experience in hospitality and strong communication skills. The role offers flexibility with event support on weekends and evenings.

Benefits

Endless opportunities for growth

Flexible working hours

Great pay at £20 per hour

Qualifications

• Experience in coaching and mentoring to drive performance.
• Excellent communication skills with all staff levels.
• Good knowledge of operational standards and health & safety.

Responsibilities

• Deliver the Profit Protection & Compliance event day agenda.
• Monitor compliance with policies and legal requirements.
• Manage security incidents and conduct performance observations.

Skills

Coaching and mentoring

Communication skills

Operational standards knowledge

Management experience in hospitality

HR employment law knowledge

Conducting investigations

Job description

Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at the Stadium of Light site in Sunderland. The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda.

Pay: £20 per hour.

What We Offer

A role with endless opportunity at the coolest venues in the world, great pay, and the flexibility to work around your other life commitments.

What will you do?

Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.

Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance, ensuring all staff are working in a safe and secure environment.

Manage security related incidents involving Delaware North personnel or in Delaware North operational areas.

Carry out event day revenue & stock variance investigations and conduct kiosk/bar & worker observations to monitor performance.

Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendations to the Team Leader and wider full‑time management team that will drive improvement & ensure staff are either successfully appointed in role or removed from the program.

More about you

Experienced in coaching and mentoring others to drive performance.

Excellent communication skills with all levels of staff.

Good working knowledge of managing operational standards & health and safety requirements within a catering setting.

Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/hospitality operations.

Working knowledge of HR employment law.

Experience in conducting corporate investigation interviews, investigation report & statement writing.

Flexible to support mobile working across UK business. Able to work weekends and evening events to support Profit Protection & Compliance duties.

Who we are

In 2025, Delaware North began their journey to transform hospitality at the incredible and beloved Stadium of Light. Home to Sunderland Association Football Club, Delaware North is eager to provide a range of services at topflight Premier League football, international sports, concerts, meetings, and events at this incredible 49,000 seat stadium. Bringing premium hospitality and exceptional experiences to our guests is just part of the job.

We offer endless opportunities for our team members to grow, including working at the premium Banks on the Wear and 76 York experiences alongside Michelin star Chef, and Sunderland fan, Tommy Banks.

We can’t wait to kick off the new season with our team members, ready to grow and shine in this atmospheric Tyne and Wear location, where passionate guests deserve memorable moments that last a lifetime.

Apply now to join us. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team you’re part of a global legacy: a family‑owned company with 100+ years of history behind it.