Professional Standards Manager

Networking Women in the Fire Service; Wales; On-site; GBP 49,000 - 51,000; Full time

Job summary

An organization in the public service sector is seeking a Professional Standards Manager to ensure a safe and fair working environment. This role focuses on managing concerns about workplace conduct and supports staff in addressing issues constructively. The ideal candidate will have skills in conflict resolution and a commitment to promoting dignity and fairness. This permanent position offers a salary between £49,282 and £50,269 for a 37-hour workweek with a clear focus on professional standards.

Qualifications

• Ability to address concerns constructively and resolve conflicts.
• Knowledge of managing professional standards in the workplace.

Responsibilities

• Lead the Service's approach to professional standards.
• Manage confidential routes for raising concerns.
• Ensure concerns are assessed and responded to with integrity.

Job description

Please apply by: 24th December 2025, midday.

The Professional Standards Manager is central in creating a working environment where people feel safe, respected and treated fairly. The role ensures that concerns about behaviour, conduct or workplace matters are managed in a balanced, sensitive and consistent way.

The postholder leads the Service’s approach to professional standards by promoting fairness, dignity, early resolution and a focus on learning. They support managers and staff to address concerns constructively and make sure that a formal investigation is only instigated when genuinely needed.

The role also manages the formal, confidential routes for raising concerns. The postholder ensures that these concerns are listened to with care, assessed properly and responded to with integrity and respect.

The role requires a calm, and balanced approach to conflict resolution, so that individuals feel supported and treated with dignity at every stage. In rare situations, and only when no suitable alternative is available, the Professional Standards Manager may carry out an investigation themselves. When this happens, clear safeguards will be in place to protect independence and fairness.

• Contract: Permanent
• Grade: 16
• Salary: £49,282 – £50,269
• Hours of Work: 37 Hours per week
• Directorate: People Services
• Job Ref: 506205
• Location: Headquarters, Llantrisant