Professional Standards Case Coordinator – South Wales Fire & Rescue Service

National Fire Chiefs Council Limited.; Wales; On-site; GBP 80,000 - 100,000; Full time

Job summary

A national standards organization is looking for a Professional Standards Case Coordinator to support the sensitive handling of workplace concerns. The role focuses on ensuring timely and accurate management of cases, working closely with internal and external stakeholders. Candidates should demonstrate strong attention to detail and the ability to interact with discretion and kindness. This position is vital in fostering a respectful workplace environment where individuals feel supported and valued.

Qualifications

• Strong focus and attention to detail in handling workplace issues.
• Ability to interact with discretion, neutrality, and kindness.
• Experience in providing clear documentation and organization.

Responsibilities

• Support fair and sensitive handling of workplace concerns.
• Ensure cases are organized, recorded, and progressed accurately.
• Work with investigators and managers to align with procedures.

Job description

The Professional Standards Case Coordinator supports the fair, consistent and sensitive handling of workplace concerns, including matters relating to conduct, behaviour, grievances and workplace issues. The postholder ensures cases are organised, recorded and progressed in a timely and accurate way so that everyone involved feels informed, supported and treated with dignity. They work closely with the Professional Standards Manager, internal and external investigators, managers and staff to make sure that processes run smoothly, respectfully and in line with procedures. The role requires calm focus and attention to detail. The Case Coordinator provides clear documentation and thoughtful organisation that reduces unnecessary stress and prevents avoidable harm. They must act with discretion, neutrality and kindness in every interaction.