Professional Services Engineer

P2P; City Of London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading digital asset firm in London is seeking a Solutions Engineer to engage with clients for successful implementation of the Fireblocks platform. The role requires over 2 years of experience in a technical customer-facing environment and familiarity with APIs and scripting. Join us to influence the digital finance landscape and embrace a culture of diversity and inclusion.

Qualifications

• 2+ years of experience in a technical customer-facing role.
• Experience in delivering scalable solutions under tight timelines.
• Familiarity with high-availability architecture preferred.

Responsibilities

• Lead technical discovery sessions and provide integration guidance.
• Deliver solution design workshops and technical documentation.
• Collaborate with product and engineering teams based on client needs.

Skills

Technical customer engagement

REST APIs

Scripting with Python/JavaScript/TypeScript

Problem-solving skills

Stakeholder management

Knowledge of blockchain technologies

Job description

Overview

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

What You’ll Do

Professional Services Engineer

As a Solutions Engineer on the Professional Services team, you will work closely with Fireblocks clients to guide them through technical integration and ensure a successful deployment of the Fireblocks platform. This role is ideal for someone who thrives at the intersection of technology and client engagement, with a passion for digital assets and delivering impact.

• Lead technical discovery sessions and provide best-practice guidance during integration planning.
• Deliver solution design workshops, technical documentation, and hands-on implementation support.
• Serve as a trusted advisor to clients, aligning technical strategy with business objectives.
• Collaborate with product and engineering teams to shape platform capabilities based on client needs.
• Stay ahead of industry trends and emerging technologies in crypto, Web3, and blockchain.
• Ensure all solutions adhere to regulatory, security, and operational standards.

What You’ll Bring

• 2+ years of experience working with customers in a technical, client-facing role.
• Proven experience working with REST APIs, webhooks, and websockets.
• Ability to write scripts using Python/JavaScript/TypeScript or other scripting languages to support integration and automation.
• Experience delivering efficient, scalable solutions under tight timelines.
• Familiarity with high-availability architecture and enterprise-scale deployments.
• Strong problem-solving, communication, and stakeholder management skills.
• Experience engaging with large, global customers and navigating complex organizational environments.
• Prior experience working with financial institutions, custodians, or digital asset service providers is preferred.
• Understanding of crypto and blockchain technologies, including Web3, DeFi, and smart contracts is preferred.

Why Join Us

Based in London, you’ll be part of a fast-paced, collaborative environment that values curiosity, ownership, and continuous learning. Join us to shape the future of digital finance and make an impact on a global scale.

Fireblocks' mission is to enable every business to easily and securely access digital assets and cryptocurrencies. In order to do that, we strongly believe our workforce should be as diverse as our clients, and this is why we embrace diversity and inclusion in all its forms.