Professional Services Consultant Telco - Europe

Fortinet, Inc.; Reading; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cybersecurity firm is seeking a Professional Services Consultant in Reading, UK, to enhance customer success in the telecommunications market. The consultant will deploy and optimize Fortinet solutions, participate in project management, and mentor team members. The ideal candidate will possess extensive experience in telecommunications and strong knowledge of security protocols. This role requires flexibility, strong communication skills, and a collaborative attitude, with some travel expected.

Qualifications

• 8+ years' experience in professional services or consulting roles.
• 2+ years' experience in the telco sector, especially in security aspects.
• Proficiency in Fortinet technologies and certification is a plus.

Responsibilities

• Deploy and troubleshoot Fortinet security solutions for clients.
• Develop project-related documents and deliver knowledge transfer sessions.
• Contribute to resolving complex technical issues and project completion.

Skills

FortiGate Firewall administration

Telecommunications experience

Security infrastructure knowledge

Troubleshooting skills

Excellent communication skills

Education

Master's Degree in technical or management discipline

Job description

Professional Services within Fortinet is an integral part of the support and services organization. As a result, the Consultant will collaborate effectively with peers to drive customer success. The Consultant is a member of the Telco practice team, which is focused on the telecommunications market. The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of high complexity. The consultant can demonstrate his/her ability to participate in customer success from the pre-sales/scoping phase to project closure. He/she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, firewall and enhanced security products implementation and optimization, with all related documentation., As a member of the Telco practice team, the Consultant main focus would be in a wider Telco security market, which includes, but is not limited to:

• Mobile network signaling security - e.g. GTP, PFCP, SBA
• Mobile network RAN network security - e.g. RAN Security Gateway
• Carrier grade NAT solutions - e.g. NAT44, NAT64
• Improved monetization - Gi firewall services and Security
• Telco applications, API security, SecOps
• Virtualization and Orchestration

This role requires in-office presence following local country guidelines. Remote work is considered if there is no local Fortinet office available.

Responsibilities

• Perform deployment, configuration, testing, and troubleshooting of Fortinet security solutions in the customer environment. Work closely with the project management team to ensure successful completion of projects.
• Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc..
• Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions.
• Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
• Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.).
• Completes and submits all internal administrative tasks, including timesheets, activities reports, and project reports.
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, and industry standards like OpenRAN, MEC, 5G, 3GPP/GSMA, SASE in Telco space.
• Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned.
• The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing and implementing Telco security solutions. The consultant mentors team members and shares experience and knowledge every day.

Qualifications and Experience

The successful candidate will have a vast experience of the telecommunication environment working in professional services, consulting, design or implementation roles.

• 8+ years' experience in professional services, consulting, support or pre-sales roles.
• 2+ years' experience working in a telco sector, in professional services, consulting, implementation, or design roles.
• Previous experience working for a Vendor would be a plus.
• Proficiency in FortiGate Firewall administration and active Fortinet Certified Professional (FCP) level certification would be a significant advantage.
• Deep and practical understanding of fixed and mobile networks.
• Thorough understanding of Telco Signaling protocols and services, especially around security.
• Solid understanding of general security and networking principals and technologies such as:
  • Security infrastructure: Firewalls, VPN, IPS, Anti-Virus, Web Filtering and Application control.
  • Networking and management: switching, routing, load balancing, network management, OSS.
• In-depth industry knowledge, theoretical and practical understanding of:
  • Functions and flows of MME, HSS, S/PGW, SMF, UPF, AMF, ePDG, GiLAN, IMS etc.
  • Knowledge of 3GPP standards – especially around GTP and PFCP.
  • Roaming security – GSMA IR.88, FS.20.
  • Understanding of various logical interfaces – especially S1, S8, S10, Gp, N32, N9, N4, N3.
  • Experience with GiLAN services such as CGN, NAT64, DNS64, SIP, VAS, DDoS, Traffic Management.
  • IPv6 and SCTP.
• Understanding of Application Security for software driven Telco architectures:
  • API security.
  • 5G SBA.
• Exposure to SASE and SecOps (NDR, Deception) would be a plus, especially in Telco/MSSP use cases.
• Experience in scripting and automation would be a plus.
• Excellent presentation and technical documentation skills.
• Excellent troubleshooting skills with a systematic approach to problem solving.
• Proven ability to work independently or lead a team in a collaborative environment.
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
• Ability to adapt seamlessly to shifting priorities, demands and timelines.
• Flexible working hours.
• Positive customer service attitude with excellent soft skills.
• Ability to bring projects to successful completion through political sensitivity.
• Strong commitment, self-driven with good team leadership skills.
• Low/Moderate travel (up to 50%) - EMEA region.
• Education:
  • Master's Degree in technical or management discipline and/or equivalent extensive work-related experience.