Professional Services Consultant

Fortinet, Inc.; City of Westminster; On-site; GBP 60,000 - 90,000; Full time

Job summary

A global cybersecurity firm is seeking a Professional Services Consultant to provide on-site technical services for security infrastructure. The role requires extensive experience with Fortinet solutions, a customer-focused attitude, and a collaborative approach. Key responsibilities include assisting customers with project phases, developing technical documentation, and implementing security best practices. This position offers a competitive benefits package and values diverse backgrounds.

Benefits

Competitive Total Rewards package

Flexible work arrangements

Supportive work environment

Qualifications

• 7+ years of experience in LAN/WAN/Network Security Products.
• Experience with designing and implementing FortiGate solutions or major 3rd party security solutions.
• Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
• Work experience in maintaining, deploying or designing MPLS networks, particularly for L3 VPN.
• Exposure to MSSP or managed service environments.
• Experience in scripting and automation.

Responsibilities

• Assist the Customer during the Think and Build phases of a project.
• Develop and maintain technical project documentation.
• Provision, customize, and verify Fortinet configurations.
• Test Fortinet solutions and verify system behavior.
• Recommend and implement Fortinet best practices.

Skills

LAN/WAN/Network Security Products

FortiGate solutions design and implementation

Complex routing and BGP, OSFP

MPLS networks and L3 VPN

Scripting and automation

Excellent communication and documentation skills

Positive customer service attitude

Education

University degree in technical or management discipline

Job description

This role requires to be in the office (at customer site) 4 days/week.

Professional Services within Fortinet is an integral part of the support and services organization, as a result the Consultant will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction. This role is for an on-site engagement.

The Professional Services Consultant works on Customer site, with the aim of providing timely, quality and cost‑effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.

The Consultant instills confidence through their technical ability, focused communication skills and structured approach. This role requires a constant focus on improving technical skills through training or on‑job learning opportunities. The Consultant needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success.

Responsibilities

• Assists the Customer during the Think and Build phases of a project
• Develops and maintains technical project documentation: high/low level design documentation, method of procedure, test plans, configuration templates and scripts.
• Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
• Tests Fortinet solutions and verifies system behavior
• Participates to interoperability/integration testing of devices that interact with Fortinet products
• Recommends and implements Fortinet best practices
• Resolves and/or escalates technical issues in a timely fashion
• Delivers general knowledge transfer to client staff.
• Develops and maintains core competency on Fortinet's product line and technologies.

Qualifications

• 7+ years of experience in LAN/WAN/Network Security Products.
• Experience with designing and implementing FortiGate solutions (design and implementation) or major 3rd party security solutions.
• Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
• Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
• Exposure to MSSP or managed service environments (Multi-tenancy, monitoring, reporting, supportability).
• Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers and dashboard).
• Excellent communication and technical documentation skills.
• Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Positive customer service attitude with excellent soft skills.
• University degree in technical or management discipline and/or equivalent extensive work‑related experience.

Benefits and Culture

We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well‑being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe.