Professional Lines Claims Handler

Arch Insurance International; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a Professional Lines Claims Handler to join their dynamic team. This role offers a unique opportunity to leverage your expertise in handling Professional Indemnity and Cyber claims while collaborating with a diverse group of professionals. You will be responsible for delivering high-quality claims service, providing technical leadership, and managing relationships with key stakeholders. If you are results-driven and passionate about making a difference in the insurance landscape, this hybrid position is perfect for you. Join a company that values innovation and collaboration, and take your career to the next level!

Qualifications

• Minimum 3-5 years’ experience in insurance claims industry.
• Strong technical knowledge of Professional Lines and Cyber.

Responsibilities

• Handle claims and provide technical leadership in the London market.
• Manage relationships with brokers and external service providers.

Skills

Technical knowledge of Professional Lines business

Knowledge of Cyber

Understanding of UK law

Experience of US law and insurance regulations

Broad understanding of coverage issues

Report writing skills

Communication skills

Strategic thinking

Results and service focused

Influencing and decision-making skills

Organizational skills

IT Skills

Education

5x A-C GCSE grades

A-levels or degree

Progression towards CII

Job description

Professional Lines Claims Handler

Professional Lines Claims Handler

Apply remote type Hybrid Working locations London, United Kingdom Kent, United Kingdom Manchester, United Kingdom time type Full time posted on Posted 30+ Days Ago job requisition id R24_1221

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Purpose

The responsibility of a Claims Handler at Arch Insurance Company (Europe) Limited relates to all Professional Indemnity and Cyber claims generated by Arch managed syndicates and company platforms in the U.K, with additional exposure in the U.S and EMEA regions.

Duties include but are not limited to the following:

1. Handle claims associated with Arch Insurance (Europe) Ltd policies.
2. Provide technical leadership to the rest of the London market on lead files.
3. Responsible for the delivery of a high level claims service, involving regular communication with claims manager and underwriters.
4. Assist underwriters in the implementation of their overall underwriting strategy.
5. Represent Professional Lines/Cyber claims at events, client meetings, broker meetings and Arch internal meetings (when required).
6. Manage service providers involved in the claims function on a day to day basis.
7. Assist in the managing of TPA’s including annual audits.
8. Assist in aspects of coverage and potential recovery.

Key Responsibilities

1. Technical Expertise
   • Adhere to the Arch Insurance (Europe) Ltd reserving philosophy and ensure claims are reserved in a consistent and accurate manner.
   • Responsibility for handling losses within handler’s authority levels.
   • Deliver concise, clear and accurate reports, such as Large Loss and Risk Alert Reports.
   • Deliver concise, clear and accurate Audit reports for compliance purposes.
2. Manage External Service Providers
   • Manage relationships with brokers, Insureds, Coverholders and third party providers.
   • Provide feedback on the performance of technical experts i.e., lawyers and loss adjusters and ensure adherence to SLA’s.
   • Provide feedback on the performance of TPA’s.
   • Conduct audits of TPA’s.
3. Claims Strategy & Market Leadership
   • Involved in the delivery of the department's business goals and objectives.
   • Represent Arch Insurance (Europe) Ltd in the London market, for both Lloyd’s and company platforms.
   • Where Arch is an agreement party, act as a market lead including strategy planning, managing market calls/meetings and the demands/expectations of market followers.
   • Delivery of claims tasks and projects outside day-to-day workflow.
   • Contribute to improving claims processes and procedures as necessary.

Role Requirements

Skills / Competencies

• Good technical knowledge of Professional Lines business.
• Knowledge of Cyber would be advantageous.
• Fair understanding of UK law.
• Experience of US law and insurance regulations in various jurisdictions would be advantageous.
• Broad understanding of coverage issues/policy interpretation.
• Good report writing skills.
• Ability to communicate confidently at the highest levels across all areas of an organisation.
• Strategically minded.
• Results and service focused.
• Strong influencing and decision-making skills.
• Ability to prioritise, multi-task and be organised.
• Ability to use own initiative or seek guidance as appropriate.
• Excellent IT Skills.

Qualifications
• Minimum of 5x A-C GCSE grades, A-levels or degree.
• Progression towards CII would be advantageous.

Experience
• Insurance claims Industry experience.
• Minimum 3-5 years’ experience in a similar role and the Insurance Market, which can be either company or Lloyd’s platforms.