Professional Lead Keyworker

Black Country Healthcare NHS Foundation Trust; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a Professional Lead Keyworker to supervise a team in Wolverhampton. The role involves managing complex cases, enhancing service quality, and supporting keyworkers. Candidates should have leadership experience and a professional registration. This position offers the opportunity to impact the lives of children and young people with learning disabilities and/or autism.

Qualifications

• Experience of leading a team/service.
• Knowledge and experience of service development.
• Ability to manage complex cases and multi-agency working.

Responsibilities

• Supervise the practice of the keyworking team.
• Provide operational management for team members.
• Lead on improving practice and quality of service.

Skills

Leadership

Service Development

Team Management

Education

Professional Registration

Job description

Go back Black Country Healthcare NHS Foundation Trust

Professional Lead Keyworker

The closing date is 28 November 2025

The Keyworker model is part of the NHS long term plan, this includes a current commitment that 'by 2023/24 children and young people with a learning disability and/or who are autistic with the most complex needs will have a designated keyworker, implementing the recommendation made by Dame Christine Lenehan in These are our children.

The Black Country has been successful in its implementation of the model and as such has been tasked alongside 1 other system nationally to be a 'proof of concept' for expanding the service to a keyworker model for all ages who have a diagnosis of Learning Disability and/or Autism.

Keyworker key functions are:

• Navigation
• Upskilling
• Empowerment
• Challenge of Systems

The post holder will supervise the practice of the keyworking team, especially with regard to the most complex cases – mentoring, upskilling, co‑working – and lead on improving practice and quality of service within the keyworking team. They will provide operational management for team members and be responsible for case prioritisation and allocation to the team, and drive the implementation of appropriate approaches to be used within the keyworking function.

Main duties of the job

• Provide supervision to keyworkers, support keyworkers with more complex cases and day‑to‑day operational management of keyworkers.
• Increase the skills of front-line professionals, work alongside them and challenge the system when needed.
• Co‑produce personalised pen pictures which are strengths based, identify and report on themes and gaps in system‑wide service/provision, to inform commissioning intentions and wider workforce development.
• Support in multi‑agency meetings and produce a needs and outcomes based Action Plan with timescales or update the CETR Action Plan.
• Participate in the Dynamic At Risk Register as required.
• Engage with our citizens and support the system's understanding of each individual and their support network, demonstrating resilience.
• Appreciate and learn from peoples' stories and articulate this to inform service development and redesign.
• Increase local community support, which will in turn reduce the demand on statutory services.
• Ensure all individuals for whom the keyworker is involved have a clear personalised plan to promote their development, well‑being and protect them from harm.
• Celebrate equality and diversity across all areas.
• Use the Service's electronic communications system, database, spreadsheets, word processing packages and templates competently and promote the use of IT within the Team.
• Ensure a high standard of record‑keeping for all.

About us

Employees, workers, and/or contractors will be expected to uphold the values of the Trust and exhibit the expected Trust behaviours aligned to the Trust's values. Individuals have a responsibility to ensure that they display the Trust values and behaviours in carrying out their job and that individuals feel able to challenge (or raise a challenge) when other colleagues' behaviours breach the spirit of Trust values.

Job responsibilities

The post holder will supervise the practice of the keyworking team, especially with regard to the most complex cases – mentoring, upskilling, co‑working – and lead on improving practice and quality of service within the keyworking team. They will provide operational management for team members and be responsible for case prioritisation and allocation to the team, and drive the implementation of appropriate approaches to be used within the keyworking function.

They will carry their own keyworking caseload including highly complex cases, and co‑working with keyworkers to support complex case practice development. They will lead by example, developing creative solutions to situations such as effective use of personal budgets.

They will identify gaps in and barriers to effective multi‑agency working for the individual, challenging these and using information to inform system‑wide commissioning and workforce development.

The post holder will be responsible for ensuring compliance with any metrics and collate data as appropriate to support evaluation of proof of concept.

This person needs to be highly experienced with a wide breadth of experience and relevant qualities, passion and vision to be effective in this pivotal role.

We will recruit a professional from across social care, NHS, voluntary sectors and other appropriate.

Person Specification

Recruitment

• Professional Registration
• Experience of leading a team/service
• Further Training and knowledge
• Knowledge and experience of service development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Black Country Healthcare NHS Foundation Trust