Production Unit Shift Manager

The Magnum Ice Cream Company; Gloucester; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

The Magnum Ice Cream Company is seeking a Production Unit Shift Manager to lead operator teams on shift at the Gloucester site. You will drive safety, quality, efficiency and waste targets, manage actions and investigations, and enforce high standards across the line.

Strong leadership in a fast, continuous improvement culture is essential. You will collaborate with safety, quality and training teams, coach teams toward autonomy, and contribute to ongoing improvement projects to sustain

Qualifications

• National school leaver qualifications in Reading and Comprehension, Writing and Mathematics.
• Strong understanding of end-to-end manufacturing processes.

Responsibilities

• Lead line management of operator teams on shift.
• Deliver safety, quality, efficiency and waste objectives.
• Manage safety actions, audits and incident investigations on shift.
• Enforce site standards for behaviour, safety, quality and processes.
• Coach and develop semi-autonomous teams and drive continuous improvement.

Skills

Manufacturing leadership

Continuous improvement

Safety management

Quality management

Incident investigations

Job description

Life tastes better with ice cream
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

Life tastes better with ice cream
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.
We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.
We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Title :

Production Unit Shift Manager

Location :

Gloucester
Life tastes better with ice cream.
With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Job Purpose:

The production unit shift manager is responsible for the line management of operator teams and to deliver the safety, quality, efficiency & waste objectives for their area on shift.

KPIs & KAIs – OEE, Waste, Cost of Quality, D-Incidents, Housekeeping & Hygiene Scores, Safety Leading Indicators

Key Responsibilities:

Technical / Functional – shift managers need to have a strong background in manufacturing. They should have a firm grasp on the principles of people leadership, continuous improvement, loss capture, safety standards, quality standards and incident management.

Safety

• Action Completion – Works with the safety team and production coordinator to complete relevant actions from the safety action plan, including but not limited to machinery safety, incident investigations, CSHEC minutes, SBO/DCAs, near misses, SHEPAR.
• Audits – Expected to carry out and follow up safety audits in line with site requirements.
• Incident Management – expected to professionally manage safety incidents as they occur on shift, including but not limited to evacuations, injuries, near misses and high safety tags. This includes preparation and communication of relevant paperwork to the right quality.
• Incident Investigations – carry out investigations for safety incidents that are isolated to their shift.
• Safety Tags – expected to ensure teams are proactively raising safety tags to drive the continuous improvement agenda on site.
• Training – working with the training department on site to ensure teams are trained in the relevant safety elements.

Quality

• Action Tracking – Works with the safety team and production coordinator to complete relevant actions from the quality action plan, including but not limited to housekeeping & hygiene, incident investigations.
• Audits – Expected to carry out and follow up quality audits in line with site requirements.
• Incident Management – expected to professionally manage quality incidents as they occur on shift. This includes preparation and communication of relevant paperwork to the right quality.
• Incident Investigations – carry out investigations for incidents in full that are isolated to their shift, in particular low-level ones.
• Validation – expected to proactively drive and validate that quality checks are being carried out to the right standard and acted upon i.e. metal checks, CRQS, cleans, etc.
• Quality Tags – expected to ensure teams are proactively raising quality tags to drive the continuous improvement agenda on site.
• Training – working with the training department on site to ensure teams are trained in the relevant areas of quality.
• Operational Decision Making – expected to make decisions on shift relating to quality & to elevate where appropriate.

Operational Activities

• Decision Making – Makes key decisions on shift and coordinates the factory activities with other shift managers. Standards Enforcement – Responsible for enforcing site standards on behaviour, safety, quality, breaks and processes. Team Governance – Responsible for providing governance and leadership for semi-autonomous teams on shift. The expectation is to develop these teams through guidance and coaching to a higher level of autonomy. Performance Management – Expected to manage the performance of people on shift and intervene where this does not meet expectations. Activity Execution & Oversight – Expected to ensure that production activities are carried out professionally in line with plans developed by day teams. Where necessary, it is expected that shift managers adapt & refine these plans to suit circumstances. Production Sign Off – It is the shift manager’s responsibility to sign off resumption of production after significant periods of downtime. Disruption Communication – Clearly communicating any changes to the plan that need to occur or happen on shift. Ensuring that relevant colleagues are informed of operational disruptions such as absence, material shortages or other. Handovers – Ensure clear and detailed handovers are carried out professionally between one another and between teams. Standards & Process Improvement – proactively communicate where standards or processes on site are not clear or insufficient in order to feed into the cycle of continuous improvement. This includes clear insights when lines are signed back into production through sign-off documentation. Labour Planning – expected to manage the short-term horizon (0-4 weeks) labour plan in their area, working with other shift managers to proactively fill gaps where necessary.

Projects o Receiving
Shift Managers may be asked to provide input into projects at the design or implementation stage, or to gather insights and feedback through their teams.

People Management

• Direct Reports - this role is responsible for the line management of semi-autonomous operator teams on shift. This includes typical line management responsibilities such as performance management, annual appraisals, absence management, coaching & development planning. Employee Relations – shift managers are expected to carry out disciplinary investigations / hearings and to hear grievances where required in their area.
• Continuous Improvement Skills & Knowledge – Has knowledge and understanding of the key principles of continuous improvement and an awareness of the tools to identify and prioritise time, cost and waste losses in the production area and eliminate them; role also requires data collection through teams. Information Input – Ensures the accurate and clear communication of information of loss phenomena from shift teams to days teams through tools such as 5G, 5W1H, 5Why and others. Improvement Ideas – Suggest and implement improvement ideas in the production area. Long Term Improvement Plans – Collaborates with the process engineer, engineering technicians and shift managers to build long term improvement plans for their production area

Training & Recruitment

• Training Plans – works closely with the site training team to ensure requirements for their teams are clear and to support in the efficient scheduling of activities. Trainer / Trainee Management – daily management of training activities to ensure they are being completed in line with requirements. Expectation is to intervene with individuals when the training process is not being followed properly or professionally.

Qualifications

National school leaver qualifications in Reading and Comprehension, Writing and Mathematics. This will support recording of data, analysis of machine performance and general teamwork skills with an emphasis on good communication. It would be advantageous to have a background in shop floor roles but is not essential.

Experience Required

Must have a strong understanding of the end-to-end manufacturing process. Has knowledge and understanding of national Safety and Environmental legislation and company policy, systems and practice relevant to the factory and the legal responsibility placed upon individuals. Strong servant leader, with significant demonstrable experience of achieving sustained success within a manufacturing environment. Has successfully led improvement projects and managed the change and transition process with teams of people. Strong continuous improvement knowledge. Excellent organisation & communication skills. Considerable ability to drive a strong safety culture. Ability to deal with ever-changing fast-paced environment, making quick sound decisions, prioritising and driving changes to the operation in real time changes to the operation in real time Is curious about self-development, proactively and continuously develops self to be the best they can be Should ideally have reasonable mechanical skills to address day to day issues.

Why join us?

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic. #TMICC

Why join us?

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.