Production Support Engineer, Senior Associate

STATE STREET CORPORATION; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

State Street Corporation in London is seeking a Production Support Engineer to join a team focused on reliability and automation. You will onboard applications to Production management, troubleshoot incidents, and develop self-healing patterns to reduce outages.

You'll work with developers to improve scalability, run performance tests, and design automated upgrades and release processes. A BS/MS and 2 years in production support, plus SQL, Python, and Ansible skills, ITIL knowledge, are required.

Qualifications

• 2 years as Production Support analyst.
• SQL Knowledge, Shell scripting, Python, Ansible.
• ITIL

Responsibilities

• Onboard applications on to Production management with the highest onboarding standards.
• Troubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidents.
• Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions.
• Build and drive adoption for greater self-healing and resiliency patterns.
• Participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.
• Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes.
• Design automated software and product upgrades, change management, and release management solutions.

Skills

SQL Knowledge

Shell scripting

Python

Ansible

Education

BS/MS Degree

Job description

As a Production Support Engineer you will help build a meaningful engineering discipline, combining software and systems to develop creative engineering solutions to operations problems. Much of support and development will focus on existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with diverse set of perspectives who are thinking big and taking risks. In this environment you’ll work on the relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As engineer, you’ll be focused on running better production applications and systems.What you will be responsible forAs a Production Support Engineer you will be responsible for:Onboarding applications on to Production management with the highest onboarding standardsTroubleshoot priority incidents, facilitate blameless post-mortems and ensure permanent closure of incidentsPerform analytics on previous incidents and usage patterns to better predict issues and take proactive actionsBuild and drive adoption for greater self-healing and resiliency patterns.Participate in performance tests; identify bottlenecks, opportunities for optimization and capacity demands.Engage with development team throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changesDesign automated software and product upgrades, change management, and release management solutionsEducation & Preferred QualificationsB.S/M.S.Degree2 years as Production Support analystSQL Knowledge, Shell scripting, Python, AnsibleITILAbout State StreetAcross the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.Discover more information on jobs at StateStreet.com/careersRead our CEO Statement