Production Operator

Eakin Healthcare; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A global medical device company in Cardiff is seeking a Production Operator to assist in customising stoma supplies. The role involves ensuring quality standards, maintaining accurate customer records, and adhering to safety policies. Ideal candidates will have experience in production environments and strong communication skills. The company offers a supportive workplace with various benefits, including a bonus and extensive holiday options.

Benefits

Bonus

25 days holiday plus bank holidays

Health Cash Plan

Pension

Life Assurance

Enhanced Maternity/Paternity

Cycle to Work Scheme

Long Service Awards

Free Parking

Qualifications

• Demonstrates competency in English and Maths.
• Experience in production environments is essential.
• Conscientious and able to act proactively with limited supervision.

Responsibilities

• Customise stoma supplies accurately according to patient requests.
• Maintain accurate records and ensure quality standards.
• Maintain cleanliness and order in the working area.

Skills

Competency in English and Maths

Computer experience

Production environment experience

Clear and concise writing

Effective oral communication

Flexible and proactive

Job description

At Eakin Healthcare, we put patients at the heart of everything we do. We are a family‑owned global medical device company with over 50 years of heritage of innovation and care. We deliver innovative solutions across Ostomy, Respiratory, and Surgical therapies, along with our Respond home‑delivery service. We have a team of over 700 dedicated people across three UK manufacturing sites, 12 international sales and distribution centres and export to over 60 countries. We have been recognised as a Great Place to Work® and are proud to be named among the Best Workplaces in Healthcare and Best Workplaces for Women.

At Eakin Healthcare, we’re united by one mission: working together to improve lives.

WHY JOIN US?

We’re good at what we do – come and join us and you can benefit from:

• Bonus
• 25 days holiday plus bank holidays (rising to 28)
• Option to buy holiday days
• Wellbeing Programme
• Health Cash Plan
• Pension
• Life Assurance
• Enhanced Maternity/Paternity
• Cycle to Work Scheme
• Referral Scheme
• Long Service Awards
• Free Parking

ABOUT THE ROLE

The main role of the Production Operator is to assist in the cutting room, customising stoma supplies, to fulfil customer orders in a timely and accurate manner to meet quality standards and achieve the Service Level Agreement and departmental KPIs.

KEY RESPONSIBILITIES

• Product customisation – customising stoma pouches and supplies using sophisticated machinery and from time‑to‑time hand‑customising of stoma pouches.
• Customising stoma pouches in accordance with patient requests.
• Maintain accurate customer records and templates.
• Report all cutting quality issues in a timely manner.
• Warehouse duties: ensure working areas are kept clean and tidy; ensure stock is rotated; maintain all documentation correctly; assist with other duties as required.
• Ensure all orders are customised and packed accurately.
• Ensure the working area is always well maintained.
• Ensure all functions meet the Company ISO Quality Standards.

Other Responsibilities

• Adhere to the Company’s Equal Opportunities policy and Dignity at Work policy in all activities and actively promote equality of opportunity wherever possible.
• Be responsible for your own health and safety and that of your colleagues, in accordance with the company’s Health and Safety policy.
• Adhere to the company’s Quality policy and Environmental policy.
• Undertake other duties as may be reasonably required.

WHAT WE'RE LOOKING FOR

Essential

• Demonstrates competency in English and Maths.
• Computer experience.
• Experience of production environment(s).
• Ability to write clear and concise English.
• Ability to communicate effectively, both written and orally.
• Flexible and proactive.

Desirable

• Conscientious and able to act proactively and with limited direct supervision.
• Experience of warehouse environments.

KEY WORKING RELATIONSHIPS

• Internal: Team of 35+ working at the Cardiff Warehouse.
• Work closely with other internal departments to ensure a quality service is maintained.
• External: Meeting and communicating with couriers acting on behalf of the business, plus any other visitors to the Cardiff DC site.

ADDITIONAL INFORMATION

• Hours of Work: 37.5 hours between 09:00am – 17:00pm Monday to Friday with a 30‑minute unpaid lunch break. Additional hours may be required to meet business need.

COMPETENCIES

Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.

Values Differences – Recognising the value that different perspectives and cultures bring to an organisation.

Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Demonstrates Self‑Awareness – Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Nimble Learning – Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.