Production Office Coordinator

PREMIER OFFICE SYSTEMS; Newcastle-under-Lyme; On-site; GBP 26,000; Full time

Job summary

A leading office systems provider in Newcastle-under-Lyme is seeking an experienced Production Office Coordinator for an 18-month fixed-term contract covering maternity leave. Responsibilities include providing administrative and clerical support, managing emails, and ensuring timely order processing. Ideal candidates will have strong organizational and communication skills, as well as proficiency in Microsoft Office and Sage.

Qualifications

• Proven experience in an office-based administrative role.
• Ability to work independently and under pressure.
• Strong focus on customer service.

Responsibilities

• Provide administrative and clerical support to the Production Office team.
• Manage email correspondence across multiple inboxes.
• Liaise with procurement and logistics teams for order placement.

Skills

Proven administrative experience

Strong organizational skills

Proficient in Microsoft Office

Excellent communication skills

Customer service focus

Tools

Sage

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Production Office Coordinator – 18-Month Fixed-Term Contract (Maternity Cover)

Location: Newcastle-under-Lyme
Hours: Monday to Friday, 8:30 AM – 5:00 PM
Salary: £25,500 per annum

Role

Our client is looking for an experienced Production Office Coordinator to join their team on a fixed-term, 18-month contract, covering maternity leave. This role is ideal for someone with experience in administration and quotations.

Key Responsibilities

• Provide administrative and clerical support to the Production Office team
• Manage email correspondence across multiple inboxes
• Process despatch orders and ensure timely and accurate updates to the Production Planner
• Maintain the 52‑week planner, ensuring compliance with company schedules
• Ensure all paper and digital records are maintained in compliance with office procedures and the Data Protection Act
• Use Sage for the following tasks:
  • Amend operation tasks and book in completed orders
  • Process stock transfers
  • Generate purchase orders
• Follow company policies and procedures at all times
• Provide excellent customer service, answering phone calls
• Communicate effectively with internal teams, external visitors, and other offices
• Maintain high-quality spreadsheets for tracking and reporting purposes
• Process orders and manage customer deliveries
• Liaise with procurement and logistics teams to ensure timely order placement and delivery
• Ensuring quality standards are adhered to
• Provide general clerical duties as needed

Skills And Experience Required

• Proven administrative experience in an office-based role
• Strong organizational skills with attention to detail
• Proficient in Microsoft Office (Word, Excel, Outlook) and Sage
• Excellent communication skills, both telephone and interpersonal
• Ability to work independently within a multi-functional department
• Ability to foster good working relationships with clients, colleagues, and external partners
• Strong customer service focus, both internal and external
• Ability to work under pressure and meet deadlines
• Comfortable managing difficult calls and customer inquiries
• Flexibility with working hours when needed
• Well-spoken, confident, and professional in manner

Interested? Call Maria on 01782 712230 or email for more information.