Production Client Lead

Publicis Groupe UK; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading advertising agency in London seeks a Production Client Lead to oversee client partnerships and team management. The role requires strong leadership, excellent communication, and strategic thinking to align with client objectives and ensure project delivery. Candidates should have extensive experience in client-facing roles and a proven ability to inspire multi-disciplinary teams. This position emphasizes fostering an inclusive culture and delivering exceptional service to clients.

Benefits

Diversity and inclusion programs

Opportunities for career development

Commitment to employee well-being

Qualifications

• Extensive experience in client-facing roles, ideally within specified categories.
• Strong ability to lead diverse teams and manage challenges.
• Excellent communication and presentation skills.

Responsibilities

• Cultivate relationships with clients and stakeholders.
• Lead teams to meet client KPIs and achieve results.
• Champion a culture of excellence and collaboration.

Skills

Client-facing experience

Relationship building

Team management

Excellent communication

Strategic thinking

Job description

Overview

The position is responsible for leading and evolving the client partnership with Mars, managing a diverse team to deliver campaign assets across multiple brands across your region. This is a very demanding and ever-changing leadership role that requires strong experience in a similar role, managing various teams, key internal and external stakeholders, as well as clients, both onsite and remotely.

As the Production Client Lead, responsibilities also include ensuring overall brand performance, awareness of your revenue commitment, and driving client satisfaction, while working closely with senior internal stakeholders, as well as collating and aligning client feedback across production workstreams (including Commerce, Social and Influencer).

Critical knowledge of the creative and production processes, understanding key timings for inputs as well as being able to mitigate risks, solve problems and deliver on brand consistency by being aware and collaborating with regional teams is essential.

Responsibilities

• Relationships:
• • Cultivate open and honest relationships with clients fostering transparency, trust, and collaboration
• • Establish yourself as a trusted advisor and strategic partner to clients, understanding their business needs and providing tailored solutions
• • Inspire and foster a culture of teamwork and mutual respect within your region
• • Facilitate effective communication and collaboration between your teams, ensuring alignment with client objectives and seamless project delivery
• • Regularly engage with internal teams to gather feedback, address concerns, and drive continuous improvement in service delivery and client satisfaction
• • Where appropriate, work to enable connectivity across Media, Creative and Production

• Commerciality:
• • Demonstrate strong commercial leadership for Mars, with a focus on maximizing value and profitability
• • Working with your Regional CFOs, utilize your financial acumen to deliver on all financial requirements
• • Input into negotiation efforts, where applicable to secure favourable terms and drive cost efficiencies
• • Define and track key performance indicators (KPIs) for your region, to measure commercial performance, enabling proactive decision-making and course correction as needed

• Growth:
• • By building strong client relationships and knowing the business inside out, you can proactively spot opportunities to drive organic growth for expanding services and adding value to the client's business
• • Work with your Global Client Lead to implement innovative solutions and strategy in your region. Collaborate closely with internal teams to leverage expertise and resources effectively, ensuring alignment with client objectives
• • Continuously evaluate performance metrics and feedback to refine strategies, optimize processes, and enhance service delivery for your region
• • Strong knowledge/Awareness of Cross-selling Groupe capabilities to enable us to introduce other parts of the business

• Sustainable Production:
• • Work directly with the client and Publicis Production ESG team (and any other internal Publicis Stakeholders as required) to build the GHG (Greenhouse Gas) emission reduction roadmap
• • Work with your GCPL and regional client leadership team (if appropriate) to align on ESG related KPIs and track tangible results
• • Create and share successful regional case studies to build awareness of ESG practices within the account team (internal and external)

• Culture:
• • Champion a culture of excellence and collaboration within your region and your team - fostering loyalty, creativity, and innovation among team members
• • Lead by example by demonstrating a commitment to integrity, professionalism, and ethical conduct in all interactions
• • Foster a supportive and inclusive work environment where diversity is celebrated, and all voices are heard and valued
• • Encourage continuous learning and development opportunities for team members, empowering them to reach their full potential
• • Promote a culture of accountability and ownership, where team members take pride in their work and are motivated to deliver exceptional results
• • Recognize and celebrate achievements, both individual and collective, to foster a sense of pride and camaraderie within the team

Qualifications

• • Extensive client-facing experience, ideally within specified categories and within your region
• • Proficient in building and maintaining relationships with agencies, clients, and stakeholders
• • Skilled in managing diverse teams across your markets
• • Collaborative approach to ensure timely delivery and knowledge sharing
• • Leadership attitude to support teams and manage challenges within your region
• • Excellent communication and presentation skills
• • Strong work planning, time management, and financial acumen
• • Ability to lead the production team to meet client KPIs
• • Strategic thinking and realistic decision-making about the future
• • Inspirational leadership that motivates multi-disciplinary teams
• • Ability to inspire senior leadership teams and sell team's work
• • Strong communication skills to simplify complex ideas
• • Effective problem-solving and timely decision-making
• • Proficiency in building relationships with colleagues and clients
• • Financial acumen to manage team financials and build a sound financial base
• • Willingness to advise clients at senior levels and appreciate the balance of people, task, and numbers

Diversity and inclusion is a core part of who we are at Prodigious London. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.